Remote Clinical Support Specialist (Virtual Healthcare)

SARL ARTILEC; San Jose (CA); Remote; USD 125,000 - 150,000; Part time

Job summary

An established industry player in virtual healthcare is seeking a Remote Clinical Support Specialist to join their dynamic Care Team. This role offers an exciting opportunity to provide essential administrative and clinical support, ensuring high-quality patient care in a remote setting. You will manage patient appointments, assist with documentation, and collaborate with mental health specialists to enhance patient experiences. With a focus on professional development and a supportive work environment, this position is perfect for those passionate about improving healthcare delivery. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work.

Benefits

Development and mentoring programs

Remote work from home

401(k) plan with matching

Equity in stock options

Medical, Dental, and Vision coverage

Life insurance and Disability benefits

Well-being and Remote Work stipends

Generous Paid Time Off

Qualifications

• 2+ years in virtual clinical administration, preferably in geriatrics or dementia care.
• Proficiency with electronic health records systems and medical billing.
• Strong communication skills and ability to work independently in a remote environment.

Responsibilities

• Manage patient administrative tasks such as appointment scheduling and billing questions.
• Coordinate patient referrals and assist with patient onboarding needs.
• Work collaboratively with the Care Team through digital communication tools.

Skills

Virtual Clinical Administration

Attention to Detail

Multitasking

Verbal Communication

Written Communication

Organizational Skills

Time Management

HIPAA Compliance Knowledge

Tools

G-Suite

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Remote Clinical Support Specialist (Virtual Healthcare)

Join to apply for the Remote Clinical Support Specialist (Virtual Healthcare) role at SARL ARTILEC.

Location: Remote (US)
Est Hourly Salary: $33.00 - $50.00
Job Type: Full-time/Part-time/Contract

The Clinical Support Specialist (CSS) will provide administrative and clinical support to our Care Team of mental health specialists (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs). Responsibilities include managing patient administrative tasks such as appointment scheduling/rescheduling, inbound call routing, billing questions, assisting with clinical administrative workflows including audits/chart reviews, supporting special projects as prioritized by Leadership, and processing documents to optimize patient care.

Note: The hours for this role are currently 9am - 5pm Central, Monday to Friday (subject to change). Please confirm that this schedule works for you in your time zone before applying.

Responsibilities

• Work remotely and collaboratively with our Care Team through digital communication tools such as G-Suite, Athena (EHR), Microsoft Products, and DialPad.
• Learn and maintain knowledge of our EHR, product, and communication platforms.
• Manage & organize incoming documents and EHR communications, ensuring records are complete, organized, and HIPAA compliant. Reconcile inboxes and support communication needs for the Virtual Clinic.
• Assist with patient needs ahead of clinical appointments, including documentation, technology, and scheduling.
• Receive patient issues and route clinical questions to appropriate Care Team members.
• Coordinate incoming patient referrals and assist with cross-functional patient onboarding needs.
• Assist Care Teams with patient panel management, including tracking and managing appointment changes, delegated documentation, following up on tasks and standing orders, and completing day-to-day tasks as delegated.
• Correspond with pharmacies and complete prior authorizations to resolve prescription issues.
• Participate in additional special projects and duties as assigned.

Qualifications

• 2+ years in virtual clinical administration, preferably in geriatrics, dementia care, and/or chronic outpatient care. Virtual experience preferred.
• Impeccable attention to detail and ability to multitask.
• Ability to pivot and adapt swiftly to changing priorities.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Proficiency with Google and Office Suite (G-Suite products including Gmail, Calendar, Chat, and Microsoft Word and Excel).
• Proficiency with electronic health records systems.
• Experience with medical billing and insurance claims preferred.
• Excellent organizational and time management skills, with a proven ability to meet deadlines.
• Knowledge of HIPAA compliance standards.
• Passion for supporting high-quality dementia care and improving patient/caregiver experiences.

What's In It For You

• Development, mentoring, and training programs to support your career growth.
• Opportunities to take on more responsibility or develop into new roles.
• Remote work from home.
• Competitive compensation and annual bonus eligibility.
• 401(k) plan with matching.
• Equity in stock options.
• Medical, Dental, and Vision coverage for you and your family.
• Life insurance and Disability benefits.
• Well-being and Remote Work stipends.
• Generous Paid Time Off.

Pay Range Details

The pay range(s) listed comply with state-specific laws. Exact compensation may vary based on skills, experience, and location.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Research, Analyst, and Information Technology