Remote Client Support Specialist

TurboTax; Wyoming (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading tax software provider is hiring Customer Service Representatives in Wyoming, MI, to assist customers with TurboTax products. This remote role offers flexible scheduling between 8am and midnight EST, and requires a commitment to a minimum of 30 hours a week. No specific accounting experience is necessary, but strong communication skills are essential. Competitive pay is offered, along with bonuses for certification and performance.

Benefits

$18.50 per hour

$310 Certification bonus

Turbo Bonus Boost

Qualifications

• Enthusiastic individuals eager to learn and assist customers.
• Strong communication skills for articulating solutions.
• Ability to understand customer needs and drive innovation.

Responsibilities

• Assist customers with TurboTax products and software.
• Answer questions about downloading, logging in, and filing.
• Provide continuous support during live calls.

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. We provide continuous support throughout.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours, requiring a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify²
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) as your advocate

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• Ability to understand customer needs, drive innovation, and deliver top-notch service.