Remote Client Support Advisor
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Benefits offered by this job
Job summary
Globe Life AO – American Income Division is seeking motivated, service-oriented individuals to join our virtual team as Remote Client Support Advisors. This work-from-home role offers flexible scheduling and a commission-based compensation structure with performance bonuses.
You will connect with working families, union members, veterans, and eligible associations through Zoom and phone consultations to explain available life, accident, and supplemental health insurance options.
Qualifications
- Be at least 18 years old and legally able to work in the United States.
- Have reliable computer and high‑speed internet at home.
- Maintain a quiet, professional home workspace and webcam/mic capability.
- Be comfortable with Zoom and phone communication.
- No prior insurance experience required; training and licensing support provided.
- Understand commission-based structure and licensing requirements.
Responsibilities
- Assist clients with understanding available insurance options and enrollments after licensing.
- Schedule and conduct virtual consultations via Zoom or phone.
- Explain life, accident, and health insurance coverage options clearly.
- Provide needs-based coverage recommendations and enrollment assistance.
- Maintain accurate digital records and client communications.
- Participate in structured onboarding and ongoing mentorship.
Skills
Tools
Job description
Company: Globe Life AO – American Income Division
Location:100% Remote
Work Arrangement: Work From Home | U.S. Applicants Only
Schedule: Flexible | Full-Time Availability Preferred
Job Type: 1099 Independent Contractor
Compensation: Commission Only | Weekly Pay | Performance Bonuses
Experience: Entry Level | No Previous Insurance Experience Required
Training: Virtual Onboarding | Licensing Guidance | Ongoing Mentorship
Are you ready to explore a work-from-home career where you can help people, develop valuable professional skills, and create opportunities for long-term growth?
Globe Life AO is seeking motivated, service-oriented individuals to join our virtual team as Remote Client Support Advisors.
In this position, you'll connect with working families, union members, veterans, and eligible association members through Zoom and phone consultations. You'll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, identify coverage needs, and assist with electronic enrollment once appropriately licensed.
This opportunity combines customer service, client relationship management, benefits education, and consultative insurance sales.
No previous insurance experience is required. We provide structured training, licensing guidance, mentorship, and ongoing professional development.
- 100% Remote — Work From Home
- Entry Level — No Insurance Experience Required
- Company-Provided Client Opportunities
- No Traditional Cold Calling
- No Door-to-Door Prospecting
- No Lead Purchasing Required
- Weekly Commission-Based Compensation
- Performance Bonuses
- Renewal & Residual Income Opportunities
- Flexible Scheduling
- Comprehensive Training & Mentorship
- Career & Leadership Development
As a Remote Client Support Advisor, you'll help prospective and existing clients understand their available insurance options while providing professional service throughout the client relationship.
- Connect with company-provided leads and existing clients.
- Schedule and conduct virtual Zoom and phone appointments.
- Ask questions to understand individual and family financial-protection needs.
- Explain available life, accident, and supplemental health insurance options.
- Answer questions about coverage, benefits, and policy features.
- Provide needs-based coverage recommendations once appropriately licensed.
- Assist eligible clients with electronic applications and enrollment.
- Maintain accurate digital client records and appointment information.
- Provide ongoing customer service and applicable policy reviews.
- Assist with beneficiary information and applicable policy service requests.
- Educate clients about policy features, benefits, and enrollment options.
- Explain available coverage solutions based on individual needs.
- Help clients compare applicable coverage features.
- Guide eligible clients through electronic applications.
- Review application information for completeness.
- Explain applicable next steps after enrollment.
- Maintain accurate documentation and follow‑up communication.
- Follow company procedures and applicable state insurance requirements.
- Participate in structured virtual onboarding.
- Attend applicable team meetings, training, and coaching sessions.
- Develop professional communication and presentation skills.
- Learn digital enrollment and client‑management systems.
- Receive mentorship from experienced representatives and agency leadership.
- Work toward individual production and professional‑development goals.
This is a client‑facing insurance sales and service position—not an hourly administrative or inbound‑only customer‑service role.
Your daily responsibilities may include:
Client Outreach: Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow‑up.
Virtual Consultations: Meet with clients through Zoom or phone to discuss their needs and available benefits.
Benefits Education: Explain insurance products and coverage options clearly and professionally.
Enrollment Assistance: Once licensed, help eligible clients complete electronic applications and required documentation.
Client Support: Answer policy questions, assist with applicable coverage reviews, and maintain client relationships.
Training & Coaching: Participate in virtual product education, professional‑development sessions, and mentorship.
Independent Organization: Manage appointments, digital records, follow‑up, and daily business activity from your home office.
Representatives receive access to company-provided client opportunities, including individuals and families who have requested or expressed interest in receiving benefit information.
No lead purchasing is required.
The position may involve outbound calls, appointment scheduling, and client follow‑up.
No traditional random cold calling, door‑to‑door prospecting, or in‑person client meetings are required.
Our approach emphasizes client education, appropriate recommendations, enrollment assistance, and ongoing service.
Important Compensation Disclosure
This opportunity is structured as a 1099 independent contractor position with 100% commission‑based compensation.
It does not provide an hourly wage, guaranteed base salary, or traditional W-2 employee benefits.
Compensation opportunities may include:
- Weekly commissions on eligible completed business
- Performance‑based bonuses
- Renewal and residual income opportunities
- Leadership compensation for qualifying representatives
- Additional recognition and incentive programs
Individual earnings depend on completed business, productivity, consistency, and performance.
No specific income is guaranteed. Individual earnings vary.
Applicants should understand and be comfortable with the commission‑only compensation structure before applying.
Client appointments, training, coaching, applications, and team communication are conducted virtually.
Representatives use technology such as:
- Zoom
- Phone and email
- Digital presentation systems
- Electronic enrollment platforms
- Client‑management tools
- Online training resources
Applicants must provide:
- Reliable desktop or laptop computer
- High‑speed internet connection
- Webcam and microphone
- Dependable phone capability
- Quiet, professional workspace
- Basic computer proficiency
Computer equipment and home internet service are not provided by the company.
This opportunity is available to eligible applicants physically located within the United States.
Representatives have flexibility in organizing their schedules while maintaining consistent activity for:
- Client consultations
- Appointment scheduling
- Client follow‑up
- Training
- Team communication
- Professional development
- Production goals
Successful representatives are self‑motivated, dependable, organized, and comfortable managing their own schedules.
Required Insurance Experience: 0 Years
Previous insurance experience is not required.
Training and professional development may include:
- Structured virtual onboarding
- State insurance licensing guidance
- Product and benefits education
- Customer‑service development
- Client communication and relationship management
- Consultative sales techniques
- Virtual presentation skills
- Electronic enrollment procedures
- Digital documentation
- One‑on‑one mentorship
- Ongoing coaching
- Leadership development
Training is provided at no cost but is not hourly compensated.
An insurance license is not required when applying.
However, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Licensing guidance is provided.
Candidates are responsible for applicable licensing expenses, including study materials, examinations, background screening, fingerprinting, and state fees.
Applicants should be willing and financially prepared to complete the licensing process.
Eligible representatives may have access to:
- Medical insurance reimbursement opportunities
- Company‑supported life insurance
- Accidental Death Benefit coverage
- Renewal and residual income opportunities
- Professional coaching and mentorship
- Leadership‑development programs
- OPEIU Local 277 representation where applicable
- Virtual business resources
- Performance recognition and incentive travel
Eligibility, qualification periods, production requirements, and other conditions may apply.
Representatives who demonstrate strong results, professionalism, consistency, and leadership potential may pursue additional responsibilities.
A potential career‑development path includes:
Client Support Advisor → Senior Benefits Advisor → Trainer/Mentor → Team Leader → Sales Management → Advanced Leadership
Future responsibilities may include:
- Training and mentoring newer representatives
- Coaching
- Recruiting
- Team development
- Performance accountability
- Leadership
Management advancement is performance‑based and is not guaranteed.
Applicants must:
- Be at least 18 years old.
- Be physically located within an eligible U.S. location.
- Be legally authorized to work in the United States.
- Have a reliable computer or laptop.
- Maintain dependable high‑speed internet.
- Have webcam and microphone capability.
- Maintain a quiet, professional home workspace.
- Be comfortable communicating through Zoom and phone.
- Demonstrate strong communication and interpersonal skills.
- Be professional, dependable, and self‑motivated.
- Be able to work independently and manage a flexible schedule.
- Be comfortable with consultative insurance sales.
- Understand the commission‑only compensation structure.
- Be willing to complete applicable training.
- Hold or be willing and able to obtain the required state Life & Health Insurance License.
- Be able to complete applicable state licensing and background requirements.
Previous experience in any of the following may be helpful:
- Customer Service
- Client Relations
- Sales
- Insurance
- Account Management
- Retail
- Hospitality
- Healthcare
- Financial Services
- Call Centers
- Leadership
- Coaching
- Team Development
No college degree or previous insurance experience is required.
We value individuals who are coachable, organized, goal‑oriented, and genuinely interested in helping families.
Globe Life AO operates within the American Income Division of Globe Life and helps working families understand available financial‑protection benefits.
Our representatives serve clients virtually while receiving support from trainers, mentors, and agency leadership.
Our professional culture emphasizes integrity, client service, accountability, continuous learning, teamwork, mentorship, and performance‑based advancement.
Our Mission: Protect Every Child. Serve All Working People.
Qualified applicants will first receive an approximately 15‑minute career overview explaining the position, responsibilities, compensation structure, licensing requirements, training, and professional‑development opportunities.
Candidates who remain interested may then participate in a live Zoom interview with our hiring team.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission‑based and performance‑driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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