Remote Client Success Manager: Growth & Retention

Quote Magnet LLC.; Mission (KS); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% Remote

Paid Time Off

Growth opportunities

Flexible schedule

Job summary

Quote Magnet is seeking a Client Success Manager to own the full relationship for a portfolio of construction and remodeling clients. You onboard, monitor, and grow accounts, turning marketing into booked jobs and revenue.

This 100% remote role offers EST hours, a base salary with performance bonuses, and a clear growth path as we scale the Client Success team.

Qualifications

• 2+ years in an Account Executive or Client Success Manager role.
• Background in digital marketing, lead generation, or paid advertising.
• Strong communicator who can lead client calls with confidence and empathy.
• Highly organized with the ability to manage multiple accounts.
• Proactive problem solver who uses data to drive decisions.

Responsibilities

• Be the primary contact for a portfolio of construction and remodeling clients.
• Onboard new clients and set expectations on lead volume and ROI.
• Monitor retention and proactively prevent churn.
• Identify opportunities to upsell and expand accounts.
• Relay client feedback on lead quality to internal teams.
• Provide data-driven updates on performance and health.
• Help build repeatable processes to improve the client journey.

Skills

Account Management

Client Success

Digital Marketing

Lead Generation

Data-driven

Ownership

Job description

We're Hiring a Client Success Manager Who Owns Client Retention.

If you're great with clients but stuck in a role that treats you like a help desk instead of a strategist, this role was built for you. Full-time. Remote, EST hours. We're the marketing agency for 80+ remodeling & metal building companies — and growing fast.

On-Track Earnings (CAD)

$60,000 - $80,000+ CAD / yr

$60K base + performance bonuses tied to retention, expansion & client satisfaction. Strong performers realistically hit $72K–$80K+. Paid time off included. 100% remote, full-time, long-term.

80+

Active Clients Today

12

Remote Team Members

300%

Year-Over-Year Growth

4 YRS

In Business

Watch First

Watch Before You Apply. This Will Tell You If You Belong Here.

This video walks you through the role, the team, what we expect, and the kind of person who actually succeeds in this position.

Speed

Ready? Apply below

Let's Be Honest About What This Role Actually Is

You've probably been in a role where you had the skills but not the room to use them. This role is different.

What this job IS

✓ You own a portfolio of remodeling and metal building clients. Their growth is your number, and so is keeping them. ✓ You're their growth partner, not a vendor. You onboard clients, run check-in calls, and own the strategy that turns the marketing we run for them into booked jobs and real revenue. ✓ You read campaign and lead-performance data, spot what's working and what's not, and tell clients exactly what to do next to grow. ✓ You prevent churn before it happens. You catch the warning signs early and step in before a client ever thinks about cancelling. ✓ You grow accounts. You spot when a client is ready to scale, a bigger package, a new market, another service, and you make the case. ✓ You're not doing this alone. You work daily with our media buyers, creative team, and ops. They run the marketing engine. You own the client relationship and the results. ✓ You're measured on outcomes: retention, expansion, and client satisfaction. Not on how many emails you sent.

What this job IS NOT

✕ Not a support role. If you see yourself as a help desk that answers tickets and checks in, this will be a bad fit. ✕ Not for people with no marketing knowledge. You won't run the campaigns yourself, but you need to understand digital marketing well enough to lead a client conversation with real confidence. ✕ Not for people who need step-by-step instructions for every situation. We give you systems and support, but we need people who can think on their feet. ✕ Not for clock-in/clock-out mindsets. We respect your hours and your boundaries. But while you're on, your clients need you fully in it. They will know the difference. ✕ Not for people who ask before they think. Your team is a resource, not your first step. Dig in, try to solve it yourself, and come to the team with what you've found, not just the question.

Step 2

Apply Now

If you're still reading, you're probably the right person. Takes about 5 minutes.

Start Your Application

We review every submission personally. Read every word of this page before applying. Attention to detail matters here.

Hiring: Client Success Manager – Construction Marketing

Location: Remote

Type: Full-Time (EST time-zone)

Compensation: $60,000-80,000+ per year (base + performance bonuses)

Start Date: ASAP

About Us

Quote Magnet is a fast-growing social media marketing agency serving the construction and remodeling industry. We sell exclusive leads to contractors, remodelers, and home services businesses across the country. We have approximately 80 active clients today and are on pace to triple in size over the next 3-6 months. Our team of 12 is lean, high-performing and growing fast to match the demand.

Role Overview

As a Client Success Manager at Quote Magnet, you will own the full client relationship for a portfolio of construction and remodeling companies who use our marketing services to generate leads. You are the bridge between our clients and our internal operations team—ensuring every client is properly onboarded, consistently communicated with, and continuously growing their lead packages.

Your core mission is retention and expansion. You will manage the day-to-day client experience, run check-in calls, proactively solve problems before they escalate, and identify opportunities to upsell clients into larger lead packages and additional markets.

This role is built for someone who is obsessed with client outcomes, thrives on ownership, and wants to grow into a leadership position as we scale our Client Success team.

Responsibilities

• Client Relationships – Be the primary point of contact for a portfolio of construction and remodeling clients. Run regular check-ins, proactively communicate updates, and build trust through consistent results.
• Onboarding – Welcome new clients into the Quote Magnet ecosystem. Set clear expectations on lead volume, lead quality, timelines, and how to maximize their ROI from our leads.
• Retention & Churn Prevention – Monitor client health, spot warning signs early, and intervene before problems become cancellations. You own the retention number.
• Upselling & Expansion – Identify opportunities to grow accounts by recommending larger lead packages, additional markets, or new services based on performance data and client goals.
• Lead Quality Communication – Work closely with internal teams to relay client feedback on lead quality, volume, and targeting. Ensure the delivery matches or exceeds what was promised.
• Reporting & Insights – Provide clients with clear, data-driven updates on their lead performance. Provide leadership with visibility into account health, churn risk, and expansion pipeline.
• Process Improvement – Identify gaps in the client journey and help build repeatable systems that improve the experience for every client, not just your own accounts.

What We’re Looking For

• 2+ years in an Account Executive or Client Success Manager role
• Background in digital marketing, lead generation, or paid advertising
• Strong communicator who can lead client calls with confidence and handle tough conversations with empathy
• Highly organized—you manage multiple accounts without letting anything slip
• Proactive problem solver who anticipates issues rather than reacting to them
• Comfortable with data—you use numbers to tell a story and drive decisions
• Ownership mentality—you don’t wait to be told what to do

Strong Bonus Points

• Experience working with construction, remodeling, or home services companies
• Familiarity with GoHighLevel, Meta Ads Manager, or similar lead gen platforms
• Previous work at a marketing agency or lead generation company
• Sales or upselling experience with a track record of growing accounts

Compensation & Growth

Base salary of $60,000/year plus performance bonuses tied to client retention, account expansion, and client satisfaction. Realistic total compensation of $72,000–$80,000+ for strong performers.

As Quote Magnet scales, this role has a clear growth path. We anticipate building a Client Success team over the next 6–12 months, and top performers will have the opportunity to move into a Director of Client Success role leading that team.

• 100% Remote – work from anywhere
• Paid Time Off
• Join a lean, high-performing team with room to grow
• Competitive pay + bonus structure
• Opportunity to work directly with the CEO and leadership team
• Clear path togrow into a director or C-level role

Our Mission: At Quote Magnet, our mission is to empower construction company owners to scale their businesses through effective marketing, helping them achieve financial freedom, create stability for their families, and realize their entrepreneurial dreams.

If this sounds like your next role, fill in your information below!

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🎥 How to Record & Submit Your Loom Video

Please create a 2–5 minute Loom video introducing yourself and your background. This is your chance to stand out, show us your communication skills, and let us get to know the real you.

• Go to www.loom.com and create a free account if you don’t already have one.
• Copy the Loom video link and paste it into the box below

Loom Video Submission (2-5 minutes)

Attach a short Loom video (2-5 minutes) to introduce yourself and your background! This is your chance to showoff your communication skills and make your application stand out.

Submitting a loom video is REQUIRED to be considered for this role. We are going looking to fill this role quickly within the next 1-2 weeks. Qualified applicants will be contacted for an interview within the next 1-5 days.

We're building out a Client Success team over the next 6–12 months. Top performers step into a Director of Client Success role, with real room to grow beyond it.

Work Directly With the CEO

We're a lean team of 12. You'll work directly with the CEO and leadership. Your ideas get heard, and the good ones get built.

Ownership, Not Busywork

You own your book of clients and the retention number that comes with it. No micromanagement. No reporting for the sake of reporting.

Real Bonus Upside

Base salary plus performance bonuses tied to retention, account expansion, and client satisfaction. Strong performers realistically reach $72K–$80K+ CAD.

Get In Early at a Tripling Company

We have 80+ clients today and we're on pace to triple in the next few months. Join now and your scope grows as fast as the company does.

100% Remote + Paid Time Off

Work from anywhere on EST hours, Monday to Friday. Paid time off included. We want you rested and sharp.

The Standard

What We're Looking For

If this is you, we want to hear from you.

✓ 2+ years in an Account Executive or Client Success Manager role.

✓ 2+ years in an Account Executive or Client Success Manager role. ✓ A background in digital marketing, lead generation, or paid advertising, enough to guide a client conversation with real confidence. ✓ A strong communicator who can lead client calls with authority and handle tough conversations with empathy. ✓ Highly organized. You manage a full portfolio of accounts without letting anything slip through the cracks. ✓ A proactive problem solver. You anticipate issues and step in early, instead of reacting after a client is already frustrated. ✓ Comfortable with data. You use numbers to tell a story and drive what the client does next. ✓ An ownership mentality. You don't wait to be told what to do; you see the gap and close it. ✓ Available full-time, 9am–5pm EST, Monday to Friday. Strong bonus points ✓ Experience working with remodeling, metal building, or home services companies. ✓ Familiarity with GoHighLevel, Meta Ads Manager, or similar marketing and lead-gen platforms. ✓ Previous work at a marketing agency or lead generation company, plus a track record of upselling and growing accounts.

If This Page Felt Like It Was Written for You, It Was.

We built this role for someone who's obsessed with client outcomes and whose clients genuinely trust their judgment. If that's you, and you want to be the partner remodeling and metal building companies count on, apply now.