Remote Client Success Coordinator — Flexible Hours

Nexora Talent; Philadelphia (Philadelphia County); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training provided

Career development

Supportive team environment

Job summary

Nexora Talent is seeking a Remote Client Experience Coordinator to engage with clients, answer inquiries, and coordinate scheduling to ensure a smooth, positive experience from first contact through service completion.

The role emphasizes clear communication, organization, and independent work in a fully remote setting. Training is provided, with opportunities for growth and a collaborative, supportive team environment.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused attitude with professional communication.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize client requests.
• Comfortable with computers, online platforms, email, and messaging tools.
• Ability to work independently in a remote environment.
• Experience in customer service or admin support is a plus.
• No industry-specific experience required; training is provided.

Responsibilities

• Respond to client inquiries by phone, email, and online messaging platforms.
• Assist clients with service questions, updates, scheduling, and requests.
• Coordinate and confirm client arrangements and service details.
• Provide accurate and timely information to clients.
• Maintain organized client records and documentation.
• Follow up with clients to ensure a positive experience.
• Address customer concerns and provide professional solutions.
• Communicate effectively with internal team members to coordinate client needs.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Communication skills

Customer focus

Organization

Multitasking

Remote work independence

Tech proficiency

Customer service experience

Training awareness

Job description

Nexora Talent is seeking a Remote Client Experience Coordinator to engage with clients, answer inquiries, and coordinate scheduling to ensure a smooth, positive experience from first contact through service completion.

The role emphasizes clear communication, organization, and independent work in a fully remote setting. Training is provided, with opportunities for growth and a collaborative, supportive team environment.