Remote Client Services Coordinator Client Care Assistant

WAPCo; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A multinational energy company is seeking a Remote Client Services Coordinator / Client Care Assistant in the United States. The role involves managing client inquiries, coordinating documentation, and supporting client service operations. Ideal candidates will have 2+ years of experience in customer service or administration, strong communication skills, and be proficient in Microsoft Office. The position offers flexible hours and a competitive compensation.

Benefits

Flexible hours

Competitive U.S.-based compensation

Professional development opportunities

Qualifications

• 2+ years in customer service or client coordination required.
• Excellent written and verbal communication skills needed.
• Ability to work independently and cross-functionally.

Responsibilities

• Serve as primary liaison for client inquiries through phone and email.
• Schedule and coordinate meetings across multiple time zones.
• Maintain and update CRM systems and internal documentation.

Skills

Customer service experience

Organizational skills

Communication skills

Proficiency in Microsoft Office

Education

Bachelor's degree in Business Administration or related field

Tools

CRM tools

Job description

Remote Client Services Coordinator / Client Care Assistant

Location: Remote – USA-Based Candidates Only

Company: West African Gas Pipeline Company Limited (WAGPCo)

Job Type: Full-Time | Remote

Department: Client Relations / Administrative Support

About WAGPCo:

The West African Gas Pipeline Company Limited (WAGPCo) is a multinational energy infrastructure company delivering natural gas across Nigeria, Benin, Togo, and Ghana. We support energy access and economic development in the region through safe, reliable gas transportation.

We're seeking a Remote Client Services Coordinator / Client Care Assistant, based in the United States, to support our global client service operations, provide administrative support, and help manage key communications between WAGPCo and its international partners.

Position Overview

This remote role is ideal for a highly organized, detail-oriented professional with experience in customer support, administrative tasks, and client coordination. You'll act as a central point of contact for clients, ensuring a professional and responsive service experience while supporting internal coordination across time zones and departments.

Key Responsibilities:

• Serve as the primary liaison for client inquiries via phone, email, and virtual platforms (Zoom, Teams).
• Schedule and coordinate meetings across multiple time zones.
• Maintain and update CRM systems and internal documentation.
• Assist in onboarding new clients and managing service request workflows.
• Support internal reporting, client updates, and documentation preparation.
• Track customer service metrics and escalate unresolved issues to management.
• Collaborate with commercial, technical, and administrative teams to ensure service excellence.
• Ensure all communications are professional, timely, and aligned with company standards.

Qualifications:

• 2+ years in customer service, client coordination, or administrative support (remote experience preferred).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and CRM tools.
• Ability to work independently and cross-functionally in a remote environment.
• Familiarity with the energy, utilities, or infrastructure sector is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Must be legally authorized to work in the United States.

What We Offer:

• Fully remote position with flexible hours
• Competitive U.S.-based compensation
• Inclusive, global team environment
• Opportunity to support international energy development projects
• Professional development and training support.