Remote Client Services Coordinator (6-Month Contract)

The Fountain Group; Oklahoma City (OK); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Fountain Group is seeking a Remote Client Services Coordinator to support client services activities, including interactions with client services representatives and sales and scientific staff. You will ensure timely, accurate information responses to routine tasks and ad hoc requests.

Responsibilities include maintaining databases and CRM reports, coordinating with multiple teams on agreements and documentation, and assisting with site administration and logistics for visits and shipments.

Qualifications

• Associate degree in biotechnology or biological sciences required; advanced education preferred.
• 0–2 years in client services or project management in a lab or research setting.
• MS Office, MS Project, Excel and databases experience preferred.

Responsibilities

• Update and maintain databases; prepare regular management reports from CRM and other sources.
• Maintain information systems related to projects and customer data (e.g., SAP, Labware LIMS).
• Monitor roadblocks and help meet milestone dates; propose solutions.
• Manage incoming client documentation and route to correct recipients (POs, SOWs).
• Assist Business Development with coordinating and hosting technical visits (scheduling, meals, dietary needs).
• Coordinate with Client Account Management, Business Development and Client Services for agreements and related documents.
• Update systems with client name/address changes and disseminate information as required.
• Coordinate vendor supply forms for clients placing orders with Biologics Testing Solutions.
• Coordinate shipments from long-term storage and obtain quotes from cold-chain couriers.
• Triage and track client requests and ensure follow-up.
• Serve as SOP Coordinator as needed and ensure regulatory compliance.
• Assist portal administration and site setup in MyCharlesRiver portal.
• Perform other duties as assigned.

Skills

Multitasking

Written communication

Verbal communication

Organizational skills

Attention to detail

Analytical thinking

Problem solving

Education

Associate degree in biotechnology or biological sciences

Tools

MS Office

MS Project

Excel

Databases

Job description

The Fountain Group is seeking a Remote Client Services Coordinator to support client services activities, including interactions with client services representatives and sales and scientific staff. You will ensure timely, accurate information responses to routine tasks and ad hoc requests.

Responsibilities include maintaining databases and CRM reports, coordinating with multiple teams on agreements and documentation, and assisting with site administration and logistics for visits and shipments.