Remote Client Services Associate

AIL; City of Rochester (NY); Remote; USD 50,000 - 90,000; Full time

Benefits offered by this job

Remote work (100% remote)

Warm leads

Commission-based pay

Medical premium reimbursement

Online training

Mentorship and leadership support

Performance incentives

Union representation

Long-term career opportunity

Job summary

American Income Life / Globe Life offers a 100% remote, independent contractor opportunity as a Virtual Member Services Associate. You will meet clients virtually, present life and health options, and build lasting relationships with members and unions.

Training, licensing guidance, and ongoing development are provided to support growth. Candidates should be self-motivated, coachable, and able to work independently or with a team while leveraging provided warm leads and mentorship to drive

Qualifications

• Excellent written, verbal, and listening skills.
• Customer‑focused attitude and strong interpersonal skills.
• Dependable, organized, and detail‑oriented.
• Comfortable learning online systems and computer functions.
• Self‑motivated with a positive, professional approach.
• Able to work successfully both independently and within a team.

Responsibilities

• Work with prospective clients from company-provided warm leads.
• Schedule and conduct virtual appointments.
• Build rapport and identify each client’s insurance needs.
• Present life, supplemental health, and accident insurance options.
• Answer questions and provide clear, helpful information.
• Follow up with clients and maintain professional relationships.
• Keep organized records and complete required documentation.
• Attend ongoing training and coaching sessions.

Skills

Written communication

Verbal communication

Listening

Customer focus

Interpersonal skills

Organized

Self-motivated

Team collaboration

Job description

Position Overview

AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance coverage options. You will work remotely, meet with clients virtually, and help make the insurance decision-making process clear and comfortable.

This role is a strong fit for someone who enjoys helping people, communicates with confidence, and wants a career supported by training, coaching, and advancement opportunities.

Responsibilities

• Work with prospective clients from company-provided warm leads
• Schedule and conduct virtual appointments
• Build rapport and identify each client’s insurance needs
• Present life, supplemental health, and accident insurance options
• Answer questions and provide clear, helpful information
• Follow up with clients and maintain professional relationships
• Keep organized records and complete required documentation
• Attend ongoing training and coaching sessions

What We Offer

• 100% remote work environment
• Warm leads provided
• Weekly compensation with unlimited earning potential
• Medical insurance premium reimbursement
• Online training resources available across devices
• Daily mentorship and leadership support
• Performance-based incentives
• No business overhead expenses
• OPEIU Local 277 union representation
• Long‑term career opportunity with a stable organization serving members for 70 years

Qualifications

• Excellent written, verbal, and listening skills
• Customer‑focused attitude and strong interpersonal skills
• Dependable, organized, and detail‑oriented
• Comfortable learning online systems and computer functions
• Self‑motivated with a positive, professional approach
• Able to work successfully both independently and within a team

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission‑based and performance‑driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.