Remote - Client Operations Coordinator

Wanderwell Collective; Philadelphia (Philadelphia County); Remote; USD 20,000 - 60,000; Part time

Job summary

Wanderwell Collective is seeking a Client Operations Coordinator to support clients with travel research, reservations, and ongoing communication. This fully remote, independent contractor role offers training and ongoing guidance to help you learn reservation processes, supplier systems, and travel-industry procedures.

The position suits organized, detail-oriented individuals who are comfortable working independently and eager to develop experience in travel.

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks in a remote environment.
• Basic computer skills and comfort learning new systems.
• Reliable, professional, and self-motivated.
• Willingness to complete training and continue developing industry knowledge.

Responsibilities

• Assist clients with travel research, reservation requests, and booking coordination.
• Communicate with clients to confirm details, provide updates, and answer general questions.
• Research accommodations, cruises, vacation packages, and other travel options based on client needs.
• Maintain accurate client and reservation information.
• Monitor booking details, confirmations, changes, and applicable deadlines.
• Work with travel suppliers and reservation platforms.
• Follow established booking procedures and supplier requirements.
• Provide professional and responsive client support throughout the planning process.
• Continue developing knowledge of destinations, suppliers, and travel products.

Skills

Customer service

Communication

Organization

Remote work

Administrative support

Job description

About Us

We are a coordination-focused travel services organization supporting clients with reservations, travel planning, and service-related needs. We emphasize organization, clear communication, attention to detail, and a positive client experience throughout the planning process.

Position Overview

The Client Operations Coordinator assists clients with travel-related research, reservation coordination, booking requests, and ongoing communication. This opportunity is well-suited for individuals who are organized, detail-oriented, comfortable working independently, and interested in developing experience within the travel industry.

Training and ongoing guidance are provided to help individuals learn reservation processes, supplier systems, client communication, and travel-industry procedures.

Key Responsibilities

• Assist clients with travel research, reservation requests, and booking coordination
• Communicate with clients to confirm details, provide updates, and answer general questions
• Research accommodations, cruises, vacation packages, and other travel options based on client needs
• Maintain accurate client and reservation information
• Monitor booking details, confirmations, changes, and applicable deadlines
• Work with travel suppliers and reservation platforms
• Follow established booking procedures and supplier requirements
• Provide professional and responsive client support throughout the planning process
• Continue developing knowledge of destinations, suppliers, and travel products

Qualifications & Skills

• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks in a remote environment
• Basic computer skills and comfort learning new systems
• Reliable, professional, and self-motivated
• Willingness to complete training and continue developing industry knowledge
• Previous experience in travel, hospitality, reservations, customer service, or administrative support is helpful but not required

Work Environment & Schedule

• Fully remote
• Independent contractor opportunity
• Flexible scheduling
• Training and ongoing guidance provided
• Access to travel-industry booking resources and supplier platforms

Compensation

This is an independent contractor opportunity rather than a traditional hourly or salaried employee position. Compensation is commission-based and earned from eligible completed travel bookings. Earnings vary based on booking activity and individual performance.

Program requirements and applicable costs are reviewed with candidates before they make a decision to participate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.