Remote Client Experience Specialist

Nexoratalent; Denver (CO); Remote; USD 32,000 - 52,000; Part time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and onboarding

Growth opportunities

Supportive remote team

Job summary

Nexoratalent is hiring a Remote Travel Experience Specialist to help clients plan and coordinate personalized travel experiences with exceptional service. This entry- to experienced-level role focuses on communication, organization, and attentive client care in a fully remote setting.

You will engage with clients across phone, email, and online messaging, coordinate details, provide options, and manage reservations and updates.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Customer-focused mindset with attention to detail.
• Comfortable communicating with clients through phone, email, and online platforms.
• Ability to multitask and manage multiple client requests.
• Comfortable using computers and web-based tools.
• Previous experience in customer service, hospitality, sales, coordination, or travel is a plus but not required.

Responsibilities

• Communicate with clients by phone, email, and online messaging platforms.
• Assist clients with travel planning, scheduling, and experience-related requests.
• Coordinate travel details, preferences, and service arrangements.
• Provide clients with accurate information regarding available options, schedules, and requirements.
• Assist with reservations, confirmations, updates, and changes as needed.
• Maintain organized client records and travel-related documentation.
• Follow up with clients to ensure their plans are properly coordinated.
• Address questions and concerns in a timely and professional manner.
• Deliver a personalized and positive client experience throughout the planning process.

Skills

Communication

Organization

Customer-focused

Time management

Multitasking

Job description

We are seeking a motivated and client-focused Remote Travel Experience Specialistto join our team. In this role, you will assist clients with planning and coordinating personalized travel experiences while providing exceptional service throughout the process.

The ideal candidate enjoys working with people, has strong organizational skills, and is interested in the travel and hospitality industry. You will communicate with clients, help coordinate travel-related details, provide information, and ensure each client receives attentive and professional support from the initial inquiry through the completion of their plans.

Key Responsibilities

• Communicate with clients by phone, email, and online messaging platforms.
• Assist clients with travel planning, scheduling, and experience-related requests.
• Coordinate travel details, preferences, and service arrangements.
• Provide clients with accurate information regarding available options, schedules, and requirements.
• Assist with reservations, confirmations, updates, and changes as needed.
• Maintain organized client records and travel-related documentation.
• Follow up with clients to ensure their plans are properly coordinated.
• Address questions and concerns in a timely and professional manner.
• Deliver a personalized and positive client experience throughout the planning process.

Benefits

• Fully remote, work-from-home position.
• Flexible scheduling options.
• Comprehensive training and onboarding provided.
• Ongoing team support and professional guidance.
• Opportunities for professional growth and advancement.
• Work within the travel and hospitality industry.
• Collaborative and supportive remote environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Customer-focused mindset with attention to detail.
• Comfortable communicating with clients through phone, email, and online platforms.
• Ability to multitask and manage multiple client requests.
• Comfortable using computers and web-based tools.
• Previous experience in customer service, hospitality, sales, coordination, or travel is a plus but not required.
• Interest in travel, tourism, hospitality, or client experience.
• Self-motivated and comfortable working independently in a remote environment.

Position Details

Job Type: Remote
Schedule: Flexible / Part-Time
Industry: Travel & Hospitality
Experience Level: Entry Level / Experienced