Remote Client Experience Manager - Insurance Solutions

The Juris Agency; Kansas City (MO); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

PTO

Health Insurance

Mon-Fri Schedule

Hands on Training

Retirement Plan

Career Growth Opportunities

Work from Home

Paid Holidays

Job summary

Farmers Insurance-Chris Castanza Agency is seeking a Client Experience Manager to join our Service & Retention Team. You will manage client relationships, onboarding, policy reviews, and cross-sell opportunities while delivering exceptional service.

This remote role supports a $15M+ book of business and offers a base salary of $36,000 with a 6% commission on premiums, health insurance, PTO, and opportunities for career growth.

Qualifications

• Strong communication and relationship-building skills.
• Ability to multitask and manage a high volume of client interactions.
• Detail-oriented with strong organizational skills.
• Self-motivated with a desire to grow within a fast-paced environment.
• Licensed insurance experience is required.

Responsibilities

• Client Relationship Management: build and maintain long-term relationships with current, future, and past clients.
• Policy Reviews & Coverage Solutions: review policies, identify gaps, and cross-sell/upsell coverage.
• New Client Onboarding: onboard new clients from sales and service teams, ensure smooth transitions.
• Business Development & Retention: reach out to referrals and past clients to drive growth and retention.

Skills

Communication

Relationship building

Multitasking

Detail-oriented

Licensed insurance experience

Job description

Farmers Insurance-Chris Castanza Agency is seeking a Client Experience Manager to join our Service & Retention Team. You will manage client relationships, onboarding, policy reviews, and cross-sell opportunities while delivering exceptional service.

This remote role supports a $15M+ book of business and offers a base salary of $36,000 with a 6% commission on premiums, health insurance, PTO, and opportunities for career growth.