Remote Client Experience Advocate

GFI-Team Ikigai; Milwaukee (WI); Remote; USD 55,000 - 85,000; Full time

Job summary

GFI-Team Ikigai is seeking a Client Relations Advocate to deliver outstanding remote support to clients across the United States. You will foster strong relationships, handle inquiries promptly, and coordinate with internal teams to resolve issues.

The role emphasizes proactive service, clear communication, and data-driven improvement of client satisfaction metrics, with opportunities for professional growth in a collaborative, inclusive environment.

Qualifications

• Experience in customer service or client relations is highly advantageous.
• Exceptional verbal and written communication skills.
• Strong organizational skills and keen attention to detail.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.

Responsibilities

• Serve as the initial point of contact for client inquiries, providing swift and professional responses.
• Cultivate and maintain strong client relationships to understand their needs and enhance their experience with our services.
• Collaborate with internal departments to ensure swift and effective resolution of client concerns.
• Identify and propose innovative solutions to elevate client satisfaction.
• Track and report on performance metrics, focusing on client satisfaction scores and feedback.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office Suite

Job description

GFI-Team Ikigai is seeking a Client Relations Advocate to deliver outstanding remote support to clients across the United States. You will foster strong relationships, handle inquiries promptly, and coordinate with internal teams to resolve issues.

The role emphasizes proactive service, clear communication, and data-driven improvement of client satisfaction metrics, with opportunities for professional growth in a collaborative, inclusive environment.