Remote Client Concierge & Advisor Support Specialist

Traveling with Mchaila; Princeton (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Training provided

Career growth

Job summary

Traveling with Mchaila is seeking a Customer Service Representative to support clients through an advisor-led service model. You will guide customers, coordinate details, and ensure a smooth onboarding from start to finish in a fully remote setting.

You'll work with assigned advisors to manage client requests, answer questions, and provide timely updates on planning, scheduling, and confirmations. This role emphasizes clear communication, organization, and high-quality service.

Qualifications

• Strong communication and customer service skills.
• Attention to detail and comfort working remotely.
• Reliable, professional, and tech-friendly.

Responsibilities

• Support customers through their assigned advisor
• Respond to inquiries and provide accurate information
• Assist with scheduling, confirmations, and follow-ups
• Maintain clear communication and accurate client records

Skills

Strong communication

Customer service

Attention to detail

Tech-savvy

Job description

We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.

You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment.

What Youll Do:

• Support customers through their assigned advisor
• Respond to inquiries and provide accurate information
• Assist with scheduling, confirmations, and follow-ups
• Maintain clear communication and accurate client records

What Were Looking For:

• Strong communication and customer service skills
• Attention to detail and comfort working remotely
• Reliable, professional, and tech-comfortable

Why This Role Stands Out:

• Fully remote position
• Training and ongoing support provided
• Opportunity to grow within a supportive team