Remote Client Advocate | SaaS Support & Growth

absorblms; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Bonus plans

Generous time off

Equipment allowance

Monthly flex allowance

Job summary

absorblms is seeking a remote, customer-facing technical support specialist on the Client Advocacy team. You will troubleshoot, investigate, and clearly communicate solutions to help global learners succeed on our SaaS learning platform.

This role offers strong potential for skill growth into deeper technical specialization, with a fully remote-first setup and a focus on timely, professional client interactions across multiple channels.

Qualifications

• 1+ years in a technical support role or equivalent customer service.
• Basic understanding of core web components.
• Excellent written and verbal communication, including active listening.
• Ability to grasp technical concepts and explain them simply.

Responsibilities

• Resolve client issues across phone, chat, email, and desktop sharing.
• Conduct investigations and root-cause analysis, documenting findings and delivering tailored solutions.
• Manage customer expectations around response and resolution timelines.
• Research and document technical issues for internal and client-facing knowledge.
• Act as voice of the client while statuses evolve and resolutions are confirmed.

Skills

Technical support

Web fundamentals

Communication skills

Time management

Tools

Zendesk

MS SQL

Jira

Confluence

Job description

absorblms is seeking a remote, customer-facing technical support specialist on the Client Advocacy team. You will troubleshoot, investigate, and clearly communicate solutions to help global learners succeed on our SaaS learning platform.

This role offers strong potential for skill growth into deeper technical specialization, with a fully remote-first setup and a focus on timely, professional client interactions across multiple channels.