Remote Client Advisor for CX Strategy & Growth

Insite Managed Solutions; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Bonus opportunity for unlimited earnings

401k

Health, vision, dental benefits

PTO

Employee events and activities

Job summary

A leading client advisory firm is seeking a Client Advisor to enhance customer experience strategies and manage client accounts. This role involves building relationships with clients, analyzing data for trends, and ensuring service quality. Candidates should have over 5 years of experience in contact centers or client consulting, along with strong analytical and organizational skills. The position offers a full-time, remote work environment with extensive travel opportunities and excellent benefits.

Qualifications

• 5+ years of experience in BPO, contact center, or client-facing consulting environments.
• Demonstrated success owning senior-level client relationships tied to retention and account growth.
• Strong analytical and business judgment skills with comfort using data to guide recommendations.

Responsibilities

• Build peer-to-peer relationships with senior client leaders.
• Own a portfolio of client accounts with performance measured by revenue targets.
• Lead executive-level discovery and client discussions.

Skills

Experience in BPO, contact center, or client-facing consulting

Strong analytical and business judgment skills

Ability to build credibility and influence stakeholders

Excellent organizational skills

Job description

A leading client advisory firm is seeking a Client Advisor to enhance customer experience strategies and manage client accounts. This role involves building relationships with clients, analyzing data for trends, and ensuring service quality. Candidates should have over 5 years of experience in contact centers or client consulting, along with strong analytical and organizational skills. The position offers a full-time, remote work environment with extensive travel opportunities and excellent benefits.