Remote Claims Resolution Specialist II

001 University of Rochester; New York (NY); Hybrid; USD 27,000 - 37,000; Full time

Job summary

The University of Rochester is seeking a Claims Resolution Representative II for the United Business Office. This remote role supports the professional fee organization across open accounts receivable, focusing on maximum revenue through diligent follow-up and accurate claim processing.

Responsibilities include researching, correcting, resubmitting claims, submitting appeals, and communicating with payors. Excellent communication, problem solving, and billing software proficiency are required.

Qualifications

• High School diploma and 2 years of related work experience required.
• Associate degree preferred or an equivalent combination of education and experience.
• Experience with professional billing software applications preferred.

Responsibilities

• Perform claims follow-up to maximize revenue collection.
• Research, correct, resubmit claims and submit appeals.
• Escalate issues to management as needed and keep stakeholders informed.

Skills

Problem solving

Communication

Typing speed 25 wpm

Billing software

Customer service

Education

High School diploma / equivalent

Associate degree preferred

Job description

The University of Rochester is seeking a Claims Resolution Representative II for the United Business Office. This remote role supports the professional fee organization across open accounts receivable, focusing on maximum revenue through diligent follow-up and accurate claim processing.

Responsibilities include researching, correcting, resubmitting claims, submitting appeals, and communicating with payors. Excellent communication, problem solving, and billing software proficiency are required.