Remote - Claims Adjuster – Automotive Customer Service Des Moines, IA

REYNOLDS & REYNOLDS CO; Des Moines (IA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a Claims Adjuster – Automotive to join their remote team. This role involves investigating and negotiating vehicle repair costs while providing exceptional customer service. You will play a crucial part in clarifying coverage based on contracts and resolving customer issues efficiently. With a commitment to professional development and a supportive work environment, this position offers you the opportunity to grow your career while enjoying comprehensive benefits, including medical, dental, and a 401(k) plan. If you thrive in a fast-paced environment and have a passion for the automotive industry, this could be your ideal job.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with up to 6% match

Paid Vacation

Paid Sick Days

Eight Paid Holidays

Referral Bonuses

Professional Development

Qualifications

• 2+ years of experience as an automotive mechanic.
• 2+ years of experience adjusting automobile mechanical claims.

Responsibilities

• Investigating and negotiating vehicle repair costs.
• Handling inbound calls to clarify coverage and resolve issues.

Skills

Automotive Mechanic Experience

Claims Adjustment

Communication Skills

Organizational Skills

Multi-tasking Skills

Education

High School Diploma

Tools

Claims Processing Software

Job description

Job Description:

This is a full-time, remote position.

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Claims Adjuster – Automotive for our growing team. In this role, you will work remotely and be responsible for investigating, evaluating, and negotiating vehicle repair costs to determine coverage and liability. You will handle inbound calls to clarify coverage based on contracts and resolve customer issues. Responsibilities include:

1. Answering inbound calls
2. Providing information about claim processing and explaining contract coverage and terms
3. Establishing, reviewing, and authorizing claims
4. Entering claim and contract information into the system

A home office package, including monitors, a laptop, keyboard, and mouse, will be provided.

Training will be on the job.

Requirements:

• 2+ years of experience as an automotive mechanic in a service department, dealership, or independent shop
• 2+ years of experience adjusting automobile mechanical claims
• ASE certification is a plus
• Quiet designated workspace for home working
• Reliable internet with at least 50 Mbps download speed
• Ability to work effectively under pressure in a fast-paced environment
• Strong communication skills
• Organizational and multi-tasking skills
• High school diploma

Benefits:

We aim to provide a balanced environment for our associates. Our benefits include:

• Medical, dental, vision, life insurance, and HSA
• 401(k) with up to 6% match
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy, non-smoking environment and is an equal opportunity employer.