Remote Chat Support Specialist

Remote DXB; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Remote DXB is seeking a proactive chat support specialist to assist customers via live chat and other digital channels. You will respond clearly, troubleshoot issues, and guide users to find quick solutions while maintaining a friendly, professional tone.

You will handle multiple conversations, log interactions, and escalate complex requests as needed. Strong written English, attention to detail, and comfort with CRM and ticketing tools are essential for success.

Qualifications

• Previous experience in chat support or customer service roles.
• Excellent written communication and comprehension skills.
• Strong typing and computer skills.
• Patience and empathy when handling customer concerns.

Responsibilities

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Skills

Chat support

Customer service

Written communication

Multitasking

CRM systems

Typing

Remote work

Problem-solving

Tools

CRM systems

Ticketing tools

Chat platforms

Job description

Remote DXB is seeking a proactive chat support specialist to assist customers via live chat and other digital channels. You will respond clearly, troubleshoot issues, and guide users to find quick solutions while maintaining a friendly, professional tone.

You will handle multiple conversations, log interactions, and escalate complex requests as needed. Strong written English, attention to detail, and comfort with CRM and ticketing tools are essential for success.