Remote Chat Support Agent

TGP Franchising LLC (The Gents Place); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A customer support company is seeking a Remote Live Chat Agent to respond to customer inquiries promptly and professionally. The ideal candidate will exhibit strong multitasking skills and experience in customer service is preferred, alongside familiarity with CRM or ticketing systems. This role emphasizes maintaining quality interactions across multiple concurrent chats.

Qualifications

• Ability to thrive in a text-based environment.
• Experience in customer support or a related field is preferred.
• Strong multitasking skills across multiple conversations.

Responsibilities

• Respond to customer inquiries via live chat.
• Handle multiple chat conversations simultaneously.
• Troubleshoot product or service issues.

Skills

Multitasking

Communication

Customer Support

Tools

CRM systems

Ticketing systems

Job description

A company is looking for a Remote Live Chat Agent to join their customer support team.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely, accurate, and friendly manner
• Handle multiple chat conversations simultaneously while maintaining quality and professionalism
• Troubleshoot product or service issues and provide quick solutions or escalate when necessary

Required Qualifications

• Ability to thrive in a text-based environment
• Experience in customer support or a related field is preferred
• Strong multitasking skills across multiple conversations
• Familiarity with CRM or ticketing systems
• Positive and professional communication style