Remote Chat Representative

Kids Creek Children’s Clinic; Remote; USD 35,000 - 45,000; Full time

Job summary

A childcare clinic is looking for a Remote Chat Representative to provide real-time customer support via live chat and messaging platforms. In this role, you will assist customers with inquiries, troubleshoot issues, and ensure a positive interaction while managing multiple conversations. Ideal candidates possess strong typing and written communication skills, with a preference for previous customer service experience. This position offers remote work with flexible shifts, perfect for adaptable individuals committed to customer satisfaction.

Qualifications

• Excellent verbal and written communication skills in English.
• Experience in a customer service role is preferred.
• Ability to manage multiple conversations efficiently.

Responsibilities

• Provide real-time support to customers via live chat.
• Assist customers with questions and troubleshoot issues.
• Deliver a positive customer experience while managing chats.

Skills

Strong typing skills

Written communication skills

Experience with chat software

Job description

We are seeking a reliable and customer-focused Remote Chat Representative to provide real-time support to customers via live chat and messaging platforms. In this role, you’ll assist customers with questions, troubleshoot issues, and deliver a positive experience — all while working remotely.

This position is ideal for someone who communicates clearly in writing, enjoys helping people, and can manage multiple conversations at once.

Responsibilities

• Respond to customer questions via live chat.
• Provide product/service information and basic troubleshooting.
• Update customer records and follow support guidelines.
• Manage multiple chats at once.
• Escalate issues when needed.

Qualifications

• Strong typing and written communication skills.
• Comfortable using chat software and basic computer tools.
• Reliable internet and a quiet workspace.
• Customer service experience preferred.

Schedule & Pay

Remote role with flexible shifts.

The Remote Chat Representative provides customer support through online chat. The role focuses on fast, accurate, and professional responses.