Remote Cell Phone Repair Technician

ubreakifix Naples/North Naples/South Naples; Naples (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a leading electronic device repair company that values customer satisfaction and technician expertise. As a Cell Phone Repair Technician, you will travel to customers' locations to perform repairs on various devices, ensuring high-quality service and a positive experience. This role offers flexible scheduling, competitive compensation, and opportunities for career growth through ongoing training and certification. With a focus on teamwork and customer loyalty, you'll be part of a close-knit group dedicated to exceeding expectations and maintaining the highest standards in repairs. If you have a passion for technology and customer service, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Career Growth Opportunities

Training/Certification on-the-job

Monthly sales commissions

Qualifications

• 1-3 years experience in cellphone/computer repair required.
• Ability to learn new skills for customer satisfaction.

Responsibilities

• Provide superior customer service and assist with repairs.
• Diagnose and repair devices while maintaining quality standards.

Skills

Cellphone Repair

Troubleshooting

Customer Service

Analytical Skills

Communication Skills

Time Management

Teamwork

Sales Experience

Education

High School Diploma

Certifications in Electronics Repair

Tools

Point of Sale System

Repair Tools

Job description

Benefits/Perks

1. Competitive Compensation
2. Career Growth Opportunities
3. Training/Certification on-the-job
4. Monthly sales commissions

Job Summary

This job is for qualified Cell Phone Repair Technicians who like to travel to customer's homes or places of business to repair their iPhones or smartphones (majorly Apple, Samsung, or Google Pixels) from our company repair van. Our Remote Tech/Home Service Department provides insurance repairs and customer-requested repairs direct to customer's homes or places of business in our company van. The Remote Technician receives the leads/customer orders each day, scans parts from inventory, and places parts for the day's repairs in the van. The Technician's daily routes are then scheduled in our Driver's app. The driver then drives the company van with repair equipment to customer's homes/places of business, receives customer's device for repair, properly records customer and device information and diagnostics in the app, executes the repair in our company van, completes final repair diagnostics, and returns the customer's phone fully repaired like new.

uBreakifix is a national franchise with three locations in the Naples/Collier County area. We are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs, and electronic devices. Your job requires you to greet customers cordially, troubleshoot, and provide accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards, and returning a fully repaired, like-new device back to the customer while recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and the ability to run the cash register and create work orders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks.

This job can be full-time or part-time, with flexible scheduling depending on the number of jobs and your availability. Jobs are scheduled between 8 AM and 7 PM daily, and schedules are visible the day before work begins. If work is completed for that day, the driver can go home early. If jobs don't start until later in the day, you can come in later. This job requires you as the technician to service the customers at the times they request. If you have one job scheduled for that day, then you only need to do one job. If you have 10 jobs scheduled, then you do 10 jobs. Wages are per hour and dependent upon skill level and experience. You report to the store location and pull parts from inventory based on schedules. If not already trained in Samsung or iPhone or Google repairs, you will need to complete training courses and pass repair skill tests before beginning remote technician work.

Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive feedback. Our trained technicians are able to repair customer's iPhones, smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality. We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider. All our technicians are required to receive continual electronics repair training to stay up-to-date with our partner's requirements. We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion.

Job Purpose: Serves customers by providing the best solution and experience for their technology repair needs.

Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies. Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs.

Minimum Requirements

1. LOCAL APPLICANTS ONLY WILL BE CONSIDERED. Requires driving in FL Collier County and Lee County areas.
2. Previous 1-3 years experience as cellphone/computer repair technician.
3. Sales experience a plus.
4. Strong troubleshooting and analytical skills.
5. Strong written and verbal communication skills.
6. We are a drug-free workplace.
7. Proven ability to learn new, required skills to ensure the best possible customer experience.
8. Basic computer skills.
9. Strong organizational and time management skills.
10. Great attention to detail.
11. Ability to work well with others in a small, close-knit team.
12. Ability to study and become Samsung, Google, and Asurion certified.
13. Current FL driver license, no accidents or tickets for 3 years, no DUIs, and have reliable transportation.
14. Must pass routine illegal drug and felony background checks for employment and to remain employed.
15. Willing to work weekends.

Tasks and Responsibilities

1. Ensure that customers have an enjoyable experience by providing superior customer service and creating promoters of the brand.
2. Assist customers from the initial check-in process all the way through to the completion of their repair.
3. Provide recommendations for problem resolution.
4. Diagnose, troubleshoot, and repair devices.
5. Explain complex technical issues to customers in a non-technical, simple to understand manner.
6. Provide repair and replacement estimates to customers.
7. Provide additional recommendations for accessory up-selling.
8. Ensure that all repairs meet or exceed uBreakiFix quality standards.
9. Greet customers in a friendly, professional manner and maintain a positive work environment.
10. Answer phone calls to the store with a professional, courteous, and friendly demeanor.
11. Keep track of all devices and inventory while safeguarding all store stock.
12. Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair.
13. Maintain the cleanliness and professional appearance of the store.
14. Able to keep your composure when faced with multiple deadlines.

Preferred Skills affecting Starting Pay

1. Previous positive uBreakifix work experience a major plus!
2. Previous cellphone/smartphone repair technician experience with any repair company with positive references.
3. Previous computer repair technician experience with any repair company with positive references.
4. Computer repair certifications.
5. Apple/Mac repair certification.
6. Microsoft repair certification.
7. Samsung repair technician certification/experience.
8. Google repair technician certification/experience.
9. Asurion repair technician certification/experience.