Our Mission
Our company is building a fully remote, continuous care model for people living with diabetes. We provide expert diabetes education and support to patients with diabetes, helping independent practices deliver holistic care. Our model combines high-level clinical expertise with real-time data from cellular-connected glucometers and CGMs. We bridge the gap between physician visits with proactive, data-driven support, improving outcomes and quality of life for our patients.
About the Role
We are seeking an experienced Certified Diabetes Care and Education Specialist (CDCES) who is passionate about remote care delivery. In this role, you will offer diabetes education and support as well as personalized behavior change interventions for our patients. This is a part-time, independent contractor role starting in December 2026.
Key Responsibilities
- Provide video or phone call-based care and education to patients in our Remote Physiologic Monitoring (RPM) program, including assessing patient health regimens and interpreting blood glucose and CGM readings.
- Conduct an initial assessment call, by video or phone, with each new patient to understand their experience with diabetes and where they need the most support.
- Craft individualized, compassionate behavior change plans based on patient health needs and backgrounds.
- Provide emotional and psychosocial support to patients dealing with burnout, fear of hypoglycemia, and diabetes-related distress.
- Educate patients on how Type 1 and Type 2 diabetes work, insulin and dosing, nutrition and carbohydrate counting, glucose drivers such as sleep, stress, illness, and activity, CGM trends and device use, and lifestyle management. Be familiar with common diabetes medications, including GLP-1s, metformin, all forms of insulin, and glucagon.
- Collaborate with the broader care team, including directly with endocrinologists in the private practice, to reinforce clinical goals and goal progression.
- Escalate concerns to the patient's physician as our clinical protocol directs. You will not diagnose, prescribe, or change medications.
- Document each patient interaction, update patient notes, and upload documents into the clinic's EHR and/or our monitoring platform.
- Adhere to our company's policies and standard operating procedures to ensure ongoing clinical quality and compliance.
Qualifications
- Education: Completed an accredited nursing program (RN) or an accredited dietetics program with supervised practice (RD).
- License: Valid, unencumbered New York State RN license, or Registered Dietitian (RD/RDN) with active New York State Certified Dietitian-Nutritionist (CDN) certification. You do not need to live in New York.
- Certification: Active CDCES certification. Certified pump trainer (CPT) with CGM training. Certification through a device manufacturer's training program is accepted.
- Experience: 5+ years managing patients with diabetes preferred. Experience providing diabetes education to people with Type 1 and Type 2 diabetes.
- Knowledge: Familiarity with glucometers, continuous glucose monitors (CGMs, including Abbott FreeStyle Libre and Dexcom G7), insulin pumps, and relevant medications is required. Familiarity with behavior change theory is a plus.
- Skills: Comfortable with video or phone patient work and documenting patient interactions. Motivated learner, willing to become proficient with the necessary technology (computers, software applications, phone and video systems). Experience or training in Motivational Interviewing is a plus.
- Traits: Creative thinking, ability to work independently, a positive attitude, and a passion for improving quality of life for people with diabetes.
- Insurance and compliance: Active professional liability (malpractice) insurance. Willingness to work under a business associate agreement (BAA) and comply with HIPAA requirements.
Compensation and Payment Terms
Contractors are paid monthly on Net 30 terms.
- Clinical pay: $20.00 per 20-minute clinical encounter. An encounter is a successful video or phone call with a patient, primarily spent in live conversation. Chart review time also counts toward the 20 minutes.
- Non-clinical pay: $30.00 per hour, flat rate, for required meetings.
- Expected hours: 5 to 10 hours of work per month in the first 1 to 2 months, growing to about 25 hours of work per month from month 3 onward.