Remote Casualty Claims Specialist | Investigate & Resolve

Auto-Owners Insurance; Duluth (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

Auto-Owners Insurance in Duluth, GA is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills and the ability to investigate, interpret policy coverage, and negotiate settlements.

After initial in-person training, you could have the flexibility of work-from-home time defined by leadership. Travel for onsite investigations may be required.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language
• Strong verbal and written communication
• Ability to gather and interpret information for effective claims resolution
• Demonstrated ability to manage time and tasks efficiently
• Interpersonal skills to deal with diverse customers and situations

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Casualty claims knowledge

Education

Bachelor’s degree

Job description

Auto-Owners Insurance in Duluth, GA is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills and the ability to investigate, interpret policy coverage, and negotiate settlements.

After initial in-person training, you could have the flexibility of work-from-home time defined by leadership. Travel for onsite investigations may be required.