Remote Case Builder & Benefits Service Rep

The Hilb Group; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Life Insurance

Disability insurance (LT/ST)

Medical Insurance

Dental Plan

Vision Plan

401(k) with match

FSA/HSA

Voluntary benefits: Critical Illness

Pet benefits

Generous PTO

Job summary

The Hilb Group is seeking a motivated Case Builder and Service Representative with a focus on transportation accounts. This remote role supports clients, brokers, and internal teams via the Employee Navigator platform.

Ideal candidates bring 2+ years in customer service or benefits administration, strong organizational skills, and comfort working cross-functionally. Commitment to quality and collaborative problem-solving is essential.

Qualifications

• Minimum high school degree.
• 2+ years of customer service, benefits administration, or employee benefits experience preferred.
• Experience with Employee Navigator strongly preferred.
• Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus.

Responsibilities

• Provide ongoing support to clients, brokers, and internal teams related to the Employee Navigator platform.
• Troubleshoot platform-related issues, including enrollment questions, benefit corrections and updates, user access, and navigation support.
• Respond to support requests in a timely, professional, and solutions-oriented manner.
• Maintain accurate documentation of support activity and case updates.
• Partner with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery.
• Assist with benefit platform configuration tasks, including plan setup, eligibility configuration, and data validation.

Skills

Customer service

Attention to detail

Communication skills

Team collaboration

Organizational skills

Education

High school diploma

Tools

Microsoft Office

HRIS systems

Enrollment technology

Job description

The Hilb Group is seeking a motivated Case Builder and Service Representative with a focus on transportation accounts. This remote role supports clients, brokers, and internal teams via the Employee Navigator platform.

Ideal candidates bring 2+ years in customer service or benefits administration, strong organizational skills, and comfort working cross-functionally. Commitment to quality and collaborative problem-solving is essential.