Remote Care Transitions Specialist

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); Remote; USD 52,000 - 68,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Transition of Care Associate to support post-discharge outreach and care coordination within a multidisciplinary team. You will engage patients via telephonic contact and in-person home visits when needed, linking them to care management resources and scheduling follow-ups.

The role requires strong communication, confidentiality, and familiarity with EMR and scheduling software.

Qualifications

• High School Diploma or GED with required healthcare experience; specialized diploma in medical assisting or related field is preferred.
• 3 years experience in a complex health system environment or less than 1 year with specialized diploma.

Responsibilities

• Interacts with patients and families to provide post-discharge transition of care outreach.
• Linkage to care management resources and coordination with interdisciplinary teams.
• Conducts telephonic outreach and may perform in-person home visits to engage patients.

Skills

Microsoft Office

Analytical thinking

Customer service

Written and verbal communication

Confidentiality

Medical terminology

EMR scheduling software

Education

High School Diploma/GED

Medical Assistant certificate

Tools

Electronic Medical Records (EMR) system

Job description

Lehigh Valley Health Network is seeking a Transition of Care Associate to support post-discharge outreach and care coordination within a multidisciplinary team. You will engage patients via telephonic contact and in-person home visits when needed, linking them to care management resources and scheduling follow-ups.

The role requires strong communication, confidentiality, and familiarity with EMR and scheduling software.