Remote Care Manager

TEKsystems; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading provider of technology services is seeking a Care Manager to work remotely, supporting patients and providers through managing eligibility and assistance programs. This entry-level role requires strong communication skills and attention to detail. The successful candidate will have a High School Diploma and some experience in medical billing or similar. The position offers a pay rate of $21/hr and benefits including medical, dental, and 401(k).

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• Minimum 6 months to one year experience in medical billing or similar medical office experience.
• High attention to detail and ability to type 30 wpm+.
• Remote work requires a private workspace free of distraction.

Responsibilities

• Conduct all inbound and outbound calls to patients and providers.
• Contact insurance companies for benefit investigations and eligibility.
• Assist with patient enrollment in assistance programs.

Skills

Insurance verification

Prior authorization

Medical insurance

Call center experience

Exceptional communication

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Soft phone systems (WebEx, Mitel, Shoretel)

Job description

Overview

Care Manager — Remote | Pay Rate: $21/hr | Schedule: M-F, shifts range 8am-8pm EST; must have full availability during this timeframe | Anticipated Start Date: 12/1/2025 | 6 Month Contract

Description

Care Manager responsibilities will vary by program and its lifecycle. Care Managers may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support. This is a remote position.

Primary Responsibilities

• Responsible for all inbound and outbound phone calls to patients and providers.
• Single point of contact communication with providers and patients in a designated geographical area.
• Contact insurance companies to perform appropriate benefit investigations and coverage eligibility for client product only.
• If applicable, assist with the prior authorizations with specific attention to detail and accuracy with provided information.
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
• Provide courteous, friendly, professional and efficient service to internal and external customers including physicians and patients.
• Update job knowledge by participating in educational opportunities and training activities.
• Work efficiently both individually and within a team to accomplish required tasks.
• Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
• Eligibility authorization and enrollment into Patient Assistance Program(s).
• Ability to verify insurance requirements to support current billing processes.
• Demonstrate a firm grasp of medical billing processes and communicate knowledge to internal and external customers.
• Identify and provide corrective action for medical billing reimbursement support specifically to provider offices.

Skills and Qualifications

• Insurance verification, prior authorization, medical insurance, call center.
• High School Diploma or equivalent; some college preferred.
• Minimum 6 months to one year experience in medical billing, insurance verification, or similar related medical office experience.
• Previous data entry experience and ability to type 30 wpm+
• High attention to detail; strong computer skills including navigating multiple tabs/monitors.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook, Teams) and soft phone systems (WebEx, Mitel, Shoretel, etc.).
• Exceptional written and verbal communication skills.
• Ability to work in a virtual team environment and be available during working hours; excellent follow-through.
• Remote work requires a private workspace free of distraction to adhere to HIPAA guidelines; workspace must have internet connectivity. Wi-Fi is not permitted.
• A working cell phone is required for two-step authentication during the assignment.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Environment

This is a fully remote position. Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility. Wi-fi connectivity is not permitted. A working cell phone is required for 2-step authentication verifications during the length of the assignment.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.