Remote Care Access Representative

UNC Health; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Care Access Representative to be the first point of contact for patients and staff. Responsibilities include scheduling appointments, entering patient information, and ensuring excellent customer service in a busy call environment. Candidates should have a High School Diploma or GED and one year of customer service experience. This role offers a full-time schedule, is remote, and provides competitive hourly pay ranging from $18.12 to $25.51.

Qualifications

• 1 year of customer service and/or clerical experience needed.
• High School Diploma or GED is mandatory.
• Ability to work in a fast-paced, high call volume environment.

Responsibilities

• Provide excellent customer service in all interactions.
• Verify and update patient information accurately.
• Schedule new and follow-up patient appointments.
• Participate in departmental quality assurance activities.

Skills

Customer service

Clerical skills

Communication

Teamwork

Education

High School Diploma or GED

Tools

Epic

Job description

A leading healthcare organization is seeking a Care Access Representative to be the first point of contact for patients and staff. Responsibilities include scheduling appointments, entering patient information, and ensuring excellent customer service in a busy call environment. Candidates should have a High School Diploma or GED and one year of customer service experience. This role offers a full-time schedule, is remote, and provides competitive hourly pay ranging from $18.12 to $25.51.