Remote Capture Clerk

Trustmark; Jackson (MS); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to manage incoming remote capture POD runs. This role involves keying and balancing data, ensuring accuracy for posting purposes, and maintaining effective communication with branches. The ideal candidate will thrive in a production environment, demonstrating strong customer service skills and the ability to work independently. This position offers a chance to contribute significantly to operational efficiency while working in a supportive office setting. If you are passionate about accuracy and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• High School education required with 1 year of customer service experience.
• Knowledge of balancing processes and good communication skills are essential.

Responsibilities

• Keying and balancing POD runs on the remote capture system.
• Monitor incoming work to maintain workflow throughout the day.

Skills

Customer Service

Communication Skills

10 Key Skills

Independent Work

Education

High School Education

Tools

Remote Capture System

Word Processing Software

Spreadsheet Software

Job description

Overview

The purpose of this job is to balance incoming remote capture POD runs from the branches and other locations using the remote capture system.

*This position reports 100% in the office at our Downtown Corporate Office in Jackson, MS.

Responsibilities

• Keying and balancing POD runs on the remote capture system.
• Perfect data to completion of image runs for posting purposes.
• Keeping notes on POD run problems for branch phone calls.
• Making phone calls to branches for rescanning of items.
• Monitor incoming work, so workflow is maintained throughout the day.
• Perform additional duties as assigned.

Qualifications

• High School education
• 1 year of customer service experience
• Knowledge of balancing process
• General knowledge of debits and credits
• General knowledge of Micr fields
• General knowledge of teller documents and the proof function
• Good communication skills (via phone and in person)
• Good 10 key skills (testing required) (5000 Key Strokes with less than 20% error rate)
• Ability to perform independently in a production environment, with little direct supervision
• Ability to perform word processing and basic spreadsheet functions
• 1 year teller, remote capture, or proof experience preferred