Remote Call Center Team Lead

Wipro Limited; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A global leader in information technology is seeking a Call Center Team Leader in Tampa, Florida. You will manage a remote team, enhance service standards, and drive performance in a fast-paced environment within the healthcare sector. The ideal candidate has experience in call center leadership and is skilled in coaching and managing team dynamics for success.

Benefits

Competitive salary and benefits package

Qualifications

• Minimum 2 years of call center team leadership experience.
• Understanding of medical claims or patient processing for insurance.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage and supervise a remote team in daily operations of a call center.
• Implement policies, procedures, and service models for operations.
• Monitor call data to identify trends and measure productivity.

Skills

Management

Call Center Metrics

Organizational Skills

Coaching

Job description

Advantages of Joining Employer:
- Opportunity to lead a remote team in a dynamic and growing industry
- Competitive salary and benefits package
- Chance to work with a global leader in information technology, consulting, and business process services

Responsibilities:
- Manage and supervise a remote team in daily operations of a call center
- Implement established policies, procedures, and service models
- Monitor operations with call data analysis to identify trends and measure productivity
- Provide leadership and support to Healthcare Call Center Associates
- Create and maintain service standards for daily operations, customer service, and customer retention

Requirements:
- Minimum 2 years of call center team leadership experience
- Understanding of medical claims or patient processing for insurance provider
- Excellent management skills and solid understanding of call center management procedures and metrics
- Proven experience in positively managing and coaching others towards high performance
- Strong organizational skills and the ability to manage multiple priorities

Additional Information:
- The statements listed above are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.
- Employer Limited (NYSE: WIT) is a leading global information technology, consulting, and business process services company.

About the company

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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