Remote Call Center Representative (Manitoba)

MCI; California; Remote; USD 60,000 - 80,000; Full time

Job summary

MCI is seeking a Remote Call Center Representative to provide exceptional customer service. The role involves resolving customer inquiries, upselling products, and ensuring satisfaction. Ideal candidates are motivated, possess strong communication skills, and can multitask in a fast-paced environment. Enjoy benefits like paid training and flexible schedules.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision Insurance

Retirement Plans

Flexible Schedules

Company Laptop

Daily Contests and Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18+.
• Excellent communication skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management.
• Recognize sales opportunities.

Skills

Communication

Customer Service Orientation

Multitasking

Problem Solving

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Remote Call Center Representative (Manitoba)

Join to apply for the Remote Call Center Representative (Manitoba) role at MCI.

Job Details

Benefits & Perks: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Type: Full-Time

Pay: Hourly + Bonus

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet diverse client needs. We are seeking customer service, help desk, technical support, and sales representatives to support inbound inquiries, troubleshoot technical issues, and assist customers with products and services. The role involves interacting with hundreds of customers weekly to resolve support issues, upsell, and ensure excellent customer experience.

Key Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology for account management.
• Recognize sales opportunities and apply sales skills.
• Explain products and processes to customers.
• Escalate dissatisfaction appropriately.
• Ensure first call resolution through problem-solving.

Candidate Qualifications

Highly motivated and dedicated individuals are encouraged to apply. Ideal candidates should have:

• Must be 18+, high school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable with good attendance.
• Ability to troubleshoot and follow up on issues.
• Customer service orientation, patience, and empathy.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills.

Conditions of Employment

• Must be authorized to work in Canada.
• Willing to submit to background/security checks and drug screening (where applicable).

Benefits & Incentives

We offer competitive compensation, paid time off, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging work environment. Specific benefits may vary by location.

Physical & Other Requirements

This role is largely sedentary, requiring long periods of sitting and using a computer. Occasional movement and lifting up to 40 pounds may be needed. Reasonable accommodations are provided per ADA guidelines.

Diversity & Inclusion

We embrace diversity and are committed to providing a discrimination-free workplace. All employment decisions are based on merit and qualifications.

About MCI

MCI is a prominent provider of customer experience and digital solutions, recognized for rapid growth and industry leadership. We operate multiple locations across North America and internationally, offering a wide range of business process services.

Application Process

No resume required. Complete an application on our careers page, including screening questions and a pre-employment test.