Remote Call Center Representative In Missouri

TEKsystems; St. Louis (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services company is looking for a remote healthcare call center representative in St. Louis, MO. Candidates should have strong customer service experience and the ability to work efficiently in a high call volume environment. The role involves assisting customers with inquiries regarding their prescription benefits and adhering to call center metrics. Benefits include medical, dental, vision, and a 401(k) plan among others.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Typing/Ten Key ability.
• Computer experience and ability to learn various in-house programs.

Responsibilities

• Interact with customers to answer inquiries concerning prescription benefits.
• Utilize healthcare information systems to research issues for customers.
• Identify customer needs and provide solutions.
• Build positive relationships through excellent customer service.
• Maintain performance standards based on call center metrics.
• Understand and adhere to all rules of conduct.

Skills

Customer service

Call center

Healthcare

Job description

Overview

A remote healthcare call center position is available for residents in Missouri. This is a high call volume environment.

Responsibilities

• Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits
• Utilize healthcare information systems to research issues for customers regarding their prescription benefits
• Quickly and efficiently identify customer needs, resolve complaints, and provide solutions
• Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately
• Maintain performance and quality standards based on established call center metrics
• Understand and adhere to all rules of conduct.

Top Skills

• Customer service
• Call center
• Healthcare

Qualifications

• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Typing/Ten Key ability
• Computer experience and ability to learn various in-house programs

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.33 - $19.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in St. Louis, MO.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.