Remote Call Center Representative - Bilingual

DISH Network; Orlando (FL, MA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Representative for a full-time work-from-home position. This role requires handling technical support calls and providing excellent customer service. Candidates must have a high school diploma, at least six months of related experience, and be fluent in English and Spanish. Competitive salary, comprehensive benefits, and opportunities for career advancement are offered.

Benefits

Paid training

Medical, dental, vision, and life insurance

401(K) with company match

Employee stock purchasing program

Tuition reimbursement

Complimentary DISH TV

Discounts on Sling TV and Boost Mobile plans

Qualifications

• Minimum of six months of related customer service and troubleshooting experience.
• Flexible availability to work shifts that may include evenings, weekends, or holidays.
• Must reside in designated states.

Responsibilities

• Handle back-to-back tech support or customer service phone calls.
• Engage with a diverse consumer base to resolve customer needs.
• Promote products and services to enhance customer satisfaction.

Skills

Customer service

Bilingual (English, Spanish)

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Telecommunications and Media

Why consider this job opportunity

• Salary of $15.00/hour with an additional $0.50/hour language differential and $2/hour for shifts after 6 PM and on weekends
• Opportunity for career advancement with the potential to promote two levels within your first year
• Comprehensive benefits including paid training, medical, dental, vision, life insurance, HSA, 401(K) with company match, employee stock purchasing program, and tuition reimbursement
• Exclusive perks such as complimentary DISH TV, discounts on Sling TV, and affordable Boost Mobile plans
• Full-time, work-from-home position with company-provided equipment

What to Expect (Job Responsibilities)

• Handle back-to-back tech support or customer service phone calls throughout your shift
• Engage with a diverse consumer base to resolve customer needs and technical issues
• Promote products and services to enhance customer satisfaction and value from their DISH TV experience
• Maintain engagement on calls with minimal distractions and be camera-ready for video meetings
• Provide exceptional customer service while demonstrating problem-solving skills

What is Required (Qualifications)

• High school diploma or GED
• Minimum of six months of related customer service and troubleshooting experience
• Flexible availability to work shifts that may include evenings, weekends, or holidays
• Fluent in English and Spanish
• Must reside in designated states including Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, or Wyoming

How to Stand Out (Preferred Qualifications)

• Proficiency in customer service, dependability, resilience, problem-solving, continuous development, multitasking, and integrity
• Experience working in a remote environment

#Telecommunications #CustomerService #CareerGrowth #WorkFromHome #Benefits

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