Remote Call Center Representative

MCI; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company in Tampa, Florida is seeking a customer-focused individual to join their team. Responsibilities include resolving customer issues, managing accounts, and recognizing sales opportunities. Candidates must have strong organizational and communication skills. The role offers competitive pay, career advancement, and comprehensive health benefits after 90 days of employment.

Benefits

Paid Time Off

Incentives & Rewards program

Comprehensive health benefits

Qualifications

• Must be 18 years of age or older.
• Excellent organizational and communication skills are essential.
• Ability to type swiftly and accurately is required.

Responsibilities

• Listen to customers and resolve their issues effectively.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply skills to upgrade.

Skills

Excellent organizational skills

Effective communication skills

Typing speed of 20+ words per minute

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Consider

• Competitive starting compensation based on experience
• Opportunities for career advancement and growth within the organization
• Paid Time Off and paid holidays to ensure work-life balance
• Incentives & Rewards program featuring cash bonuses and prizes
• Comprehensive health benefits available after 90 days of employment
• Fun, engaging work environment with a casual dress code

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Ensure first call resolution through problem-solving and effective call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Strong team orientation and customer focus

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitivePay #HealthBenefits

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