Remote Call Center Representative

Lirio; Quincy (MA); Remote; USD 30,000 - 50,000; Full time

Job summary

A customer service company is seeking a Remote Call Center Representative to handle customer inquiries and provide support. The role involves assisting customers via phone, resolving issues, and documenting interactions using CRM software. Candidates should have strong communication skills and be comfortable working in a remote setting.

Qualifications

• Experience in a customer service role is preferred.
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries about products and services.
• Document call details and maintain CRM data.

Skills

Customer service skills

Effective communication

Problem-solving

Tools

CRM software

Job description

We are looking for a Remote Call Center Representative to provide high-quality customer service via phone from the comfort of your home. You will serve as the first point of contact for our customers, answering inquiries, resolving issues, and ensuring a positive customer experience.

This role is perfect for someone who enjoys helping people, communicates well, and thrives in a structured but remote environment.

Key Responsibilities

• Handle inbound and/or outbound customer calls in a professional and courteous manner.
• Assist customers with questions about products, services, billing, technical issues, and account information.
• Resolve complaints or escalate issues to appropriate departments as needed.
• Document call details, interactions, and resolutions using CRM or support systems.
• Meet or exceed performance goals related to call handling time, customer satisfaction, and issue resolution.
• Stay updated on company products, policies, and procedures.
• Maintain a calm and friendly attitude under pressure or when dealing with difficult callers.