Remote Call Center Representative

MCI; Plano (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A business process outsourcing company in Iowa is seeking a Customer Service Associate to resolve customer issues and enhance satisfaction. This role requires strong communication skills and the ability to utilize technology effectively. Candidates must be at least 18 years old and have a high school diploma. This position includes competitive compensation based on experience and career growth opportunities.

Benefits

Competitive starting compensation

Comprehensive medical, dental, and vision coverage

Opportunities for career growth

Paid training

Fun work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes to customers.
• Ensure first call resolution through effective problem-solving and call handling.

Skills

Organizational skills

Written communication

Oral communication

Typing skills

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this opportunity

• Competitive starting compensation based on experience
• Participate in daily, weekly, and monthly contests with cash bonuses and prizes such as electronics and vacations
• Comprehensive medical, dental, and vision coverage available after 90 days of employment
• Opportunities for career growth with a focus on internal promotions
• Paid training to develop new skills while earning a paycheck
• Enjoy a fun, engaging work environment with a casual dress code

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Experience in a customer service role or call center environment
• Strong aptitude for conflict resolution and negotiation
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Experience in a fast-paced work environment

#BPO #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment

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