Remote Call Center Representative

MCI; Phenix City (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing firm in Phenix City, Alabama, is seeking candidates for customer service roles. The ideal candidates will handle customer inquiries and ensure resolution. Applicants should be at least 18, have a high school diploma, and possess strong communication skills. This role offers competitive starting compensation and opportunities for career growth.

Benefits

Competitive starting compensation

Incentives and rewards including cash bonuses

Comprehensive health benefits after 90 days

Opportunities for career growth

Paid time off and casual dress code

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Handle customer inquiries, providing accurate information and resolving issues efficiently.
• Utilize systems and technology for effective account management.
• Recognize sales opportunities and apply skills to enhance customer experience.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Swift typing ability

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Incentives and rewards including cash bonuses and prizes
• Comprehensive health benefits available after 90 days for full-time employees
• Opportunities for career growth and internal promotions
• Paid time off and a casual dress code to enhance work-life balance
• Engaging work environment that fosters collaboration and team spirit

What to Expect (Job Responsibilities)

• Handle customer inquiries, providing accurate information and resolving issues efficiently
• Utilize systems and technology for effective account management
• Recognize sales opportunities and apply skills to enhance customer experience
• Escalate customer dissatisfaction to the managerial team as needed
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced and dynamic environment
• Experience in customer service or related fields

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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