Remote Call Center Representative

Mass Markets; North Carolina; Remote; USD 28,000 - 40,000; Full time

Job summary

Join a leading BPO company as a Remote Call Center Representative in North Carolina. You will be the first point of contact for customers, providing exceptional service and support in a dynamic work-from-home environment. The ideal candidate possesses strong communication skills and at least one year of customer service experience.

Benefits

Paid Time Off

Health Benefits

Paid Training

Career Growth opportunities

Cash bonuses and prizes

Qualifications

• 1+ year of experience in a call center or customer service role.
• Fluent in English and Spanish.
• Proficient with computers and customer service software.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions in the CRM system.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma/GED

Job description

Join to apply for the Remote Call Center Representative role at Mass Markets.

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Candidate Qualifications

All positive, motivated, and dedicated applicants are encouraged to apply. The ideal candidates should possess the following qualities:

• Must be 18 years or older.
• High school diploma/GED.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficient with computers and customer service software.
• Reliable internet connection and a quiet home workspace.
• Fluent in English and Spanish.

Compensation Details

At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are competitive and designed to grow with you. Starting compensation is based on experience, with various benefits and incentives to support our team members.

What you can expect from MCI includes:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests with cash bonuses and prizes.
• Health Benefits: Medical, dental, and vision coverage after 30-90 days.
• Retirement Savings: Available where applicable.
• Disability & Life Insurance: Coverage options to safeguard your future.
• Career Growth: Opportunities for internal promotions.
• Paid Training: Learn new skills while earning.
• Engaging Work Environment & Casual Dress Code.

Physical Requirements

This role operates in a professional office environment with sedentary work involving long periods of sitting/standing, using a computer, and occasionally moving about the office.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willingness to submit to background checks, drug screening, and security investigations where applicable.

Equal Opportunity Statement

MCI embraces diversity and is committed to providing a work environment free from discrimination and harassment. We consider all qualified applicants regardless of protected characteristics and provide reasonable accommodations as required by law.

About MCI

MCI helps clients improve customer experiences through innovative solutions in BPO, IT Services, and more. Recognized for rapid growth and industry leadership, MCI operates multiple facilities across North America, South Africa, and the Philippines, employing over 10,000 professionals.

The above description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve, and employment can be terminated at any time by either party.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting