Remote Call Center Representative

Conduent Commercial Solutions, LLC; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading services provider is seeking a Remote Call Center Representative to assist with supplemental benefits inquiries and provide comprehensive solutions. The role requires excellent customer service skills and flexibility to work weekends, potentially earning $16.32/hour. Join a supportive team in a fully remote position with benefits starting from day one.

Benefits

Health benefits from the first day

Paid time off

Providing work equipment

Qualifications

• Minimum 6 months of customer service experience.
• Successfully complete customer service assessment and typing test.
• Flexibility to work weekends.

Responsibilities

• Handle supplemental benefits-related inquiries and provide solutions.
• Assist with various member account tasks and inquiries.
• Answer a variety of customer questions about rewards and navigation.

Skills

Customer service skills

Problem-solving skills

Typing skills

Education

High school diploma or GED

Job description

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position: Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

Responsibilities

• Handle supplemental benefits-related inquiries and provide comprehensive solutions to members
• Assist with website registration, forgotten usernames/passwords, and lockouts
• Respond to member inquiries about eligible expenses, plan year deadlines, and contribution details for HSA
• Process member account closures, transfers, or rollovers; update member profiles (address, phone)
• Help with tax forms and setting up distributions from HSAs; assist with opening new HSAs
• Answer questions about rewards and online navigation
• Answer a variety of customer questions such as reimbursements, portal login issues, and website navigation
• Support members who need help placing Commuter Orders and other account-related tasks
• Assist with balance inquiries and other plan-related questions

Requirements

• Successfully complete customer service assessment and typing test on a computer (not mobile)
• High school diploma, GED, or college degree
• Minimum 6 months of customer service experience
• Complete mandatory paid training program with 100% attendance
• Successful completion of a background check (including education and previous employment verification)
• Great problem-solving skills and the ability to multi-task
• Flexibility to work weekends
• Ability to manage a steady volume of incoming calls while navigating multiple systems

Work Details

• Hours of Operation: 24/7
• Location: Fully work from home
• Training: 3-week virtual training class and 2 weeks of nesting; attendance required
• Equipment: We provide all equipment (computer, monitor, mouse, keyboard, headset, ethernet cord, power cables)
• Internet: Home internet connection with at least 25 Mbps download and 10 Mbps upload; hardwire via ethernet required
• Workspace: Quiet, distraction-free workspace; no interruptions during working hours

Compensation and Benefits

• Starting pay rate: $16.32 per hour
• Paid time off accrued after 180 days (about 6 months)
• Health benefits (medical, dental, vision) available on the first day of employment
• Benefits details and eligibility vary and may include additional programs

Application Process

• The application will take less than 20 minutes and includes:
• Provide basic profile information (about 2 minutes)
• Answer prescreen questions to confirm minimum requirements (about 3 minutes)
• Complete a typing test (about 2 minutes)
• Take a short assessment to determine fit (about 10 minutes)
• Submit your application promptly to be considered

Geography and Eligibility

• We are currently NOT hiring in: AK, CA, HI, MA, IL, MT, NY, WA, CT
• Metro areas not being hired in include: MN - Minneapolis, IL - Chicago, NY - NYC
• OR - Portland, MD - Montgomery County, WA – Seattle, Washington DC, CO (Denver city only)

Additional Notes

Be part of the future: Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team that will challenge and inspire you to be the best!

#Remote44

Pay Transparency

Salary ranges vary by location, experience, and performance. The estimated salary range for this role is $16.32/hour. In addition to base pay, this role may be eligible for bonuses or incentives. Conduent provides a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and PTO or vacation/sick time.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, or any other protected status.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment may request such accommodation by submitting a form and emailing it to the provided address. See ADAAA Accommodation Policy for details.