Remote Call Center Representative

MCI; Louisiana (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A business process outsourcing leader is seeking a candidate in Louisiana, Missouri, to resolve customer issues, manage accounts, and utilize technologies for effective solutions. Candidates should be at least 18 years old with a high school diploma, excellent communication skills, and basic Microsoft Office knowledge. Join a team focused on customer satisfaction and enjoy competitive compensation, career growth opportunities, and comprehensive health benefits.

Benefits

Competitive compensation based on experience

Incentives & rewards including cash bonuses and prizes

Comprehensive health benefits available after 90 days

Opportunities for career growth and internal promotions

Paid training to enhance your skills while earning a paycheck

Engaging and collaborative work environment with a casual dress code

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade services.
• Explain and position the products and processes to customers.
• Ensure first call resolution through problem-solving and effective call handling.

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Competitive compensation based on experience
• Incentives & rewards including cash bonuses and prizes
• Comprehensive health benefits available after 90 days of employment
• Opportunities for career growth and internal promotions
• Paid training to enhance your skills while earning a paycheck
• Engaging and collaborative work environment with a casual dress code

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Explain and position the products and processes to customers
• Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

• Strong aptitude for conflict resolution, problem solving, and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team members and customers

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.