Remote Call Center Representative

MCI; Jacksonville (AR); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing firm in Jacksonville, Arkansas, is seeking customer service representatives. The role involves listening to customer needs, resolving issues, and utilizing systems for account management. Candidates must be 18 or older, have a high school diploma, and possess strong communication skills. This position offers benefits like health coverage, paid time off, and career advancement opportunities.

Benefits

Paid Time Off

Health benefits

Career advancement opportunities

Bonuses and rewards

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities.
• Ensure first call resolution through problem-solving.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Typing proficiency (20+ words per minute)

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Starting compensation is based on experience, with opportunities for cash bonuses and other rewards
• Paid Time Off and paid holidays to ensure work-life balance
• Comprehensive health benefits including medical, dental, and vision coverage after 90 days for full-time employees
• Significant opportunities for career advancement and internal promotions
• Fun, engaging work environment with a team-oriented culture
• Casual dress code to promote comfort while working

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications)

• Strong team orientation and customer focus
• Aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity

#BPO #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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