Remote Call Center Representative

MCI; Iowa City (IA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading BPO company is seeking a remote Customer Service Representative to manage inbound calls and customer inquiries. Candidates must have a high school diploma and at least one year of experience in a call center. The position offers competitive compensation, comprehensive health benefits, and opportunities for career growth within a collaborative work environment.

Benefits

Competitive starting compensation

Career advancement opportunities

Comprehensive health benefits

Incentives and rewards

Qualifications

• Must be 18 years or older.
• Minimum of 1 year of experience in a call center or customer service role.
• Proficient with computers.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal and written communication skills

Ability to multitask and manage time effectively

Fluent in both English and Spanish

Education

High school diploma or GED

Tools

Customer service software

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Comprehensive health benefits available after 90 days for full-time employees
• Engaging work environment with a focus on teamwork and collaboration
• Incentives and rewards, including cash bonuses and prizes

What to Expect (Job Responsibilities)

• Answer inbound calls and respond to customer inquiries in a professional manner
• Resolve customer issues efficiently while maintaining a positive attitude
• Document all interactions accurately in the CRM system
• Follow communication scripts and standard operating procedures
• Escalate complex issues to the appropriate department when necessary

What is Required (Qualifications)

• Must be 18 years or older
• High school diploma or GED
• Minimum of 1 year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting

How to Stand Out (Preferred Qualifications)

• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace
• Fluent in both English and Spanish

#BusinessProcessOutsourcing #RemoteWork #CustomerService #CareerGrowth #IncentivesAndRewards

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