Remote Call Center Representative

MCI; Huntsville (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service provider in Huntsville, Alabama is seeking a candidate for a customer service position. Responsibilities include resolving customer issues, utilizing technology for account management, and identifying sales opportunities. Candidates must have a high school diploma and strong communication skills. Competitive compensation and opportunities for growth are offered, along with a fun work environment.

Benefits

Competitive compensation based on experience

Comprehensive medical, dental, and vision coverage after 90 days

Opportunities for career growth and internal promotions

Paid training to develop new skills while earning a paycheck

Fun and engaging work environment with casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes to customers.
• Ensure first-call resolution through problem-solving and effective call handling.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Swift typing (20+ words a minute)

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why consider this job opportunity:

• Competitive compensation based on experience
• Participate in daily, weekly, and monthly contests with cash bonuses and prizes
• Comprehensive medical, dental, and vision coverage available after 90 days
• Opportunities for career growth and internal promotions
• Paid training to develop new skills while earning a paycheck
• Fun and engaging work environment with a casual dress code

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first-call resolution through problem-solving and effective call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

• Experience in customer service or related fields
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with changing conditions
• Previous sales experience or skills
• Familiarity with Windows operating system

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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