Remote Call Center Representative

MCI; Gypsum Township (KS); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading business process outsourcing company in Gypsum Township is seeking a Customer Service Representative to assist customers and resolve their issues. The ideal candidate should have strong communication skills and a high school diploma. This role offers competitive compensation, health benefits, and a fun, team-oriented culture.

Benefits

Competitive compensation based on experience

Health benefits after 90 days

Paid time off

Casual dress code

Cash bonuses and prizes

Opportunities for career growth

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology for effective account management.
• Recognize sales opportunities and apply sales skills to upgrade services.
• Explain products and processes to customers effectively.
• Ensure first call resolution through problem-solving and effective call handling.

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation based on experience
• Opportunities for career growth and internal promotions
• Incentives including cash bonuses and prizes
• Comprehensive health benefits after 90 days of employment
• Paid time off and a casual dress code for a comfortable work environment
• Fun, team-oriented culture that fosters collaboration and engagement

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology for effective account management
• Recognize sales opportunities and apply sales skills to upgrade services
• Explain products and processes to customers effectively
• Ensure first call resolution through problem-solving and effective call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Previous experience in a customer service role
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment
• Familiarity with Windows operating system
• Exceptional interpersonal skills for building relationships with team and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture

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