Remote Call Center Representative

MCI; Eglin Air Force Base (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company located in Florida is seeking a customer service representative. You will resolve customer issues, manage accounts, and enhance customer services. Ideal candidates will have strong communication skills and a high school diploma. This role offers competitive compensation and benefits, fostering a growth-oriented work environment.

Benefits

Competitive compensation

Incentives and rewards including cash bonuses

Comprehensive health benefits

Paid training

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Previous experience in a customer service role is advantageous.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to manage customer accounts effectively.
• Recognize sales opportunities and upgrade customer services.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Conflict resolution

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation based on experience
• Incentives and rewards including cash bonuses and prizes
• Comprehensive health benefits available to full-time employees after 90 days
• Opportunities for career growth with a focus on internal promotions
• Paid training to enhance your skills while earning a paycheck
• Casual dress code and a fun, engaging work environment

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to manage customer accounts effectively
• Recognize sales opportunities and apply skills to upgrade customer services
• Explain products and processes clearly to customers
• Ensure first call resolution through effective problem-solving and call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Previous experience in a customer service role is advantageous
• Familiarity with Windows operating systems

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture

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