Remote Call Center Representative

MCI; Bellevue Second IV Precinct (NE); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading business process outsourcing firm in Bellevue, Nebraska is seeking customer service representatives to handle customer inquiries and resolve issues. Candidates should have strong communication skills, a high school diploma, and be 18 years or older. This role offers competitive compensation, health benefits, and opportunities for internal promotions.

Benefits

Competitive compensation based on experience

Comprehensive health benefits

Paid time off

Casual dress code

Contests with cash bonuses

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes to customers.
• Ensure first call resolution through effective problem-solving and call handling.

Skills

Organizational skills

Communication skills

Typing speed

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Competitive compensation based on experience
• Participate in various contests with cash bonuses and prizes
• Comprehensive health benefits including medical, dental, and vision coverage after 90 days
• Opportunities for career growth with a focus on internal promotions
• Paid time off and a casual dress code for a comfortable work environment
• Engaging team culture that fosters collaboration and support

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

• Experience in a customer service role
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity
• Familiarity with the Windows operating system

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