Remote Call Center Manager – Performance & Compliance

Native American Talent; Tallahassee (FL); Remote; USD 75,000 - 90,000; Full time

Job summary

Maximus is seeking a Call Center Manager to lead a remote team supporting the OPM - FEHB program. You will oversee daily operations, drive performance, and ensure policy compliance. The role requires a Bachelor's degree and 5+ years in a related field, with experience in benefits-verification workflows, workforce management, and remote teams.

A federal background check will be conducted. This is a fully remote position; candidates must be U.S.

Qualifications

• Bachelor's degree in relevant field and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience coordinating benefits-verification workflows and/or teams.
• Experience with workforce management and telephony tools.
• Experience managing remote teams.

Responsibilities

• Oversee daily operations of call center to meet performance metrics.
• Maintain knowledge of performance requirements and policies; update staff.
• Evaluate training needs to keep staff current on programs.
• Monitor performance goals and produce daily/weekly reports.
• Provide leadership updates on quality, training, policy, and performance.
• Ensure compliance with ISO standards; implement corrective actions.

Skills

Benefits verification

Workforce management

Telephony tools

Remote leadership

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Call Center Manager to lead a remote team supporting the OPM - FEHB program. You will oversee daily operations, drive performance, and ensure policy compliance. The role requires a Bachelor's degree and 5+ years in a related field, with experience in benefits-verification workflows, workforce management, and remote teams.

A federal background check will be conducted. This is a fully remote position; candidates must be U.S.