Remote Call Center Manager – Benefits Verification

Maximus; Lansing (MI); Remote; USD 75,000 - 90,000; Full time

Job summary

Maximus is seeking a Call Center Manager to support our OPM - FEHB program. The role oversees the daily operations of a call center, ensuring performance metrics are met and policy guidelines are followed. It is a fully remote position supporting the U.S.

program. The ideal candidate holds a Bachelor’s degree with 5+ years of relevant experience, including benefits-verification workflows, workforce management, and experience leading remote teams.

Qualifications

• Bachelor’s degree in a relevant field with 5+ years of experience, or equivalent.
• Experience managing benefits-verification workflows and/or teams.
• Experience with workforce management and telephony tools.
• Experience managing remote teams.

Responsibilities

• Oversee daily operations of a call center to meet performance metrics.
• Provide updates on policies and procedures to staff.
• Evaluate training needs to keep staff current on programs.
• Monitor performance goals and complete daily and weekly reports.
• Provide leadership updates on quality, training, policy and department performance.
• Ensure compliance with ISO standards and apply corrective actions.
• Write performance appraisals and take corrective actions as needed.
• Identify and resolve employee issues.

Skills

Benefits verification

Workforce management

Remote team management

Education

Bachelor's degree in relevant field

Tools

Telephony tools

Workforce management tools

Job description

Maximus is seeking a Call Center Manager to support our OPM - FEHB program. The role oversees the daily operations of a call center, ensuring performance metrics are met and policy guidelines are followed. It is a fully remote position supporting the U.S.

program. The ideal candidate holds a Bachelor’s degree with 5+ years of relevant experience, including benefits-verification workflows, workforce management, and experience leading remote teams.