Remote Call Center Customer Service Representative

MCI; Iowa City (IA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading business process outsourcing company in Iowa City is hiring for a customer service role. Responsibilities include handling inquiries via phone, email, and chat, troubleshooting issues, and maintaining detailed records. Candidates should have a high school diploma and experience in customer service. This position offers competitive benefits and opportunities for career growth, with remote work options available.

Benefits

Competitive benefits

Career growth opportunities

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center environment required.
• Ability to work independently and manage time effectively.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Expect (Job Responsibilities)

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer complaints and issues
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery

What is Required (Qualifications)

• Must be 18 years or older
• High school diploma or GED
• Previous experience in customer service or a call center environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and manage time effectively

How to Stand Out (Preferred Qualifications)

• Fluency in both English and Spanish
• Comfortable using multiple software systems simultaneously
• Flexibility to work various shifts, including evenings and weekends
• High-speed internet and a distraction-free home office setup

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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