REMOTE Call Center Customer Service Representative

TEKsystems; Charleston (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking entry-level individuals for a remote customer service role. Responsibilities include answering customer inquiries, assisting with account management, and troubleshooting issues. Ideal candidates will possess strong customer service skills and may be bilingual in English and Spanish. The pay ranges from $15.00 to $17.00 per hour with various benefits available including medical and retirement plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Qualifications

• Be an expert on the company, product, and policies.
• Extensive self-study, training, and testing required.
• Interpret and follow defined procedures and policies.

Responsibilities

• Answer customer calls and assist with account management.
• Engage with customers over the phone and via online chat.
• Input customer information into a database.

Skills

Customer service

Inbound Call Center

Healthcare

Bilingual English/Spanish

Microsoft office

Troubleshooting

Technical skills

Computer literacy

Job description

Looking for experienced individuals to deliver the highest level of professional customer service experience. Responsibilities include:

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options

Problem Solve: Find creative solutions to any, and all, consumer problems that arise. Diagnose, assess, and resolve problems or issues in a timely manner.

Requirements:

• Be an expert on the company, product, and policies
• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies

Administrative Duties:

• Input customer information into a database
• Various administrative duties as assigned

Skills: Customer service, Inbound Call Center, Healthcare, licensed agents, Customer support, Bilingual English/Spanish, Microsoft office, Troubleshooting, Technical skills, Computer literacy is a must

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.