Remote Call Center Agent - Elevate Customer Experience

Downtown Boulder Partnership; Phoenix (AZ); Remote; USD 32,000 - 42,000; Full time

Job summary

Perun HR in the Phoenix area is seeking a Call Center Agent for a home office and remote Arizona role. You will handle incoming calls, schedule appointments, and answer questions about our services.

The ideal candidate has a high school diploma, excellent written and verbal English, strong computer skills, and a history of delivering outstanding customer service by phone and email. Bilingual English/Spanish is a plus, and reliability is essential.

Qualifications

• High school diploma or equivalent required.
• Strong grammar and communication skills.
• Strong computer skills and ability to use multiple systems while answering calls.
• Experience providing exceptional customer service on phone and email.
• Fluent English; Spanish considered beneficial.
• Maintain performance metrics and call center schedule.

Responsibilities

• Answer incoming phone calls and assist with scheduling appointments.
• Present additional service opportunities confidently.
• Ensure information is collected accurately from customers.
• Demonstrate problem-solving and customer relation skills.
• Communicate clearly in written and verbal form.
• Provide feedback to supervisors on processes and interactions.

Skills

Strong grammar

Strong communication

Computer skills

Customer service

Bilingual EN/ES

Attendance & punctuality

Education

High school diploma or equivalent

Job description

Perun HR in the Phoenix area is seeking a Call Center Agent for a home office and remote Arizona role. You will handle incoming calls, schedule appointments, and answer questions about our services.

The ideal candidate has a high school diploma, excellent written and verbal English, strong computer skills, and a history of delivering outstanding customer service by phone and email. Bilingual English/Spanish is a plus, and reliability is essential.